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November 2023 by Gurzeshan Singh
This is one of the best banks that I have been going to for the past 9 years my favorite people over here are Iris, Elsinore, I have known them ever since I’ve been banking here and the best thing about them is, they always treat you like family and make everything easy for you they are very kind hearted and trust me if you have a small chat with them you’re always going to wanna go back to talk to them thank you for doing what you guys do for me ❤️
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March 2023 by Susan J.
incompetent at posting payments from customers and resolving errors created by their loan dept. go somewhere else to get a loan
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February 2023 by Joseph Lasorsa
This is an extremely poor lending institution - I was treated disrespectfully by customer service representatives constantly when I was foolish enough to get a mortgage through Pioneer - and through tough times, they had zero compassion — and at the conclusion of my mortgage, after closing of the sale of my property, I was owed money I did not know about, but Pioneer never ever notified me- I had to find out about the money owed to me through NYS lost funds - what a shame that a bank could operate with such a lack of integrity - there are many choices these days with banks/lending institutions - and pioneer is not a good one - that is the true reality
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July 2022 by Lisa Pagan
I’ve been a Pioneer customer for years and in all that time I have always experienced great customer service. The whole staff at the Troy Branch are a delightful bunch ready to assist with a friendly attitude.
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July 2022 by Kevin W.
They just disappeared. Had a great conversation with Nate and Ashley out of the St. Peter office. Sent all my documents for review and have not been able to get a response for nearly a month despite following up.
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December 2021 by Cetane D.
The online banking is in the stone age. There is a limit on how much you can deposit in the mobile app. They only have 90 available to get transaction information from the online site. Thats unacceptable. As you can see by the other reviews, stay away before they screw you.
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May 2021 by Sydney Rowe
I’ve had nothing but issues with this bank. Brought my grandmother to move some things around, Devon couldn’t be bothered and was extremely rude
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May 2021 by Lois Schultz
The staff is very helpful and Thorough
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May 2021 by John Mccumber
Troy branch is the best
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May 2021 by Carrie Marie
The Troy team is absolutely amazing! They go above and beyond for everyone that walks into their branch even if you are a non customer! They make you feel like family and I appreciate how hard they work. From Christina’s positive upbeat energy, to the amazing tellers Colten , Elsinore and the newest addition Melissa I couldn’t be any happier to have opened my account with them! Thank you so much guys keep up the amazing work❤️
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May 2021 by Heaven Lovelace
I love pioneer troy branch because each and every time im there im treated with respect from the kind workers. By far my favorite bank to go to, i never have to worry about tip toeing around the employees as everyone is friendly, understanding and easy to get information across to. Very professional and clean environment.
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May 2021 by Ryan
Great customer service! Pioneer goes above and beyond to please their customers. I highly recommend calling Sarah in the Troy branch for all of your banking needs.
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May 2021 by Stephanie Hayes
I had the pleasure of working with Sarah S. and I would highly recommend her for any of your banking needs!
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May 2021 by jeffrey miner
Great staff. Sarah’s the best.
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May 2021 by Jenn Miller
What a great bank and branch!!
