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January 2024 by Sam C.
Very disappointed with service that I received from Roberts Auto Sales and would not recommend.I brought my Toyota Sienna to them to diagnose and repair a coolant leak. They determined it was coming from the water pump and charged me $1000 to fix the issue. I was comfortable paying this, as I was under the impression that Roberts Auto was an up-standing shop that would be able to take care of the issues with my vehicle.A day or so later, I noticed it was still leaking so I brought it back in to have them check it out. I was given a bit of a run-around as to the source of the leak this time and was asked to keep it topped up if I needed to drive the vehicle while the shop was on their Christmas/New Years holiday. I did as I was asked and made sure the vehicle was full of coolant every morning before starting the engine and driving.A few days after having them look at the failed repair, I was on the road and suddenly lost all coolant. After looking under the hood briefly, I also noticed that I there were missing brackets that secured parts of the wiring to the engine, which they did not re-install after the initial service.This was over their holiday, so I had the vehicle towed to their shop and it sat until they came back. When they came back and eventually looked at it, I was told that it needs another water pump. At this point I was told that management was unwilling to help me with the cost of any further repairs.At this point, I have given Roberts Auto $1000 and hours of my time, only for them to tell me that they need to do the same exact job again, and expected me to pay them for it again.To quote "Well, we can't do it for free, so I'm not really sure what you want from [us] at this point."Would NOT recommend Roberts Auto Sales for anyone looking to have service done.Maybe they should just stick to Auto Sales.
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December 2023 by Amanda Farinelli
All around great car buying experience!! Dom was wonderful!! Love my new mini coop
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December 2023 by Dragonchic A
Very friendly people. Very helpful in helping me stay in my budget. Will be back again for my next car. Very recommended.
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December 2023 by Adrian Liang
Huge thank you to Dan Pu and Roberts Auto Sales NY for helping me get into a new car so quickly. It hasn’t even been 2 weeks since I asked to see if they would be able to find an A7 and it’s already mine.Reach out to them if you’re in the market for a new car. You will be well taken care of there.
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December 2023 by Alexis Loussedes
I recently had my car towed to Roberts Auto the day before Thanksgiving. The customer service is a 10/10. They were beyond helpful and incredibly knowledgeable. They explained what needed to be fixed and had my car ready by the end of the day friday. Beyond grateful for their help. Thank you again for incredible service. Highly recommend if you're looking for a new and reliable mechanic.
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November 2023 by John West
This place is a joke. Greasy salesmen will say anything over the phone e to get you through the door. Lied right to and let me drive 2 hours one way to buy a car they didn't even have a title on yet. Do yourself a favor and steer clear. I'm glad I walked out and only wasted an afternoon and not real money.
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November 2023 by Thaddaeus Scheel
Had a wonderful experience buying a 2013 Subaru Outback at Roberts. Dominic was helpful, patient, and knowledgeable. I highly recommend this business!
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November 2023 by Aminika Galusha
Just purchased this beautiful Hyundai Santa Fe! Dan is fantastic and made shopping super easy, laid back, and no "pushy car salesman" energy, which was very refreshing and made my experience very nice! He went above and beyond to help me and walked me through every step of the way, explaining everything to me and helping me get the best possible outcome for my circumstances! I felt heard and valued and really had a nice experience! Thank you Dan!
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November 2023 by David Rakvica
Had exactly what I was looking for and took great care of correcting normal wear that any used car would have. Justin was super accommodating and upgraded my truck at a fair price. Would definitely recommend their sales and service.
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October 2023 by Mario Berriola
Great place to buy a car.Awesome sales staff, no pressure, very knowledgeable and I would not hesitate to recommend this dealership for purchasing a vehicle.
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October 2023 by Brett Haile
I'm from Texas and saw a listing online for a car I wanted at this dealership. I worked with Dan who made the process so smooth and easy. He worked with my pre-purchase inspection company, answered all my questions and was honest and upfront. Dan was a truly nice guy and didn't put typical salesperson pressure on me. When another potential buyer turned up, he gave me first crack at the car since I had come first and didn't try to put me into a bidding war. He arranged transportation at a reasonable price and did immediate turnarounds on the paperwork. It was a really pleasant buying experience.
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October 2023 by Teagan kilinski
Justin helped me buy my first car, He was very friendly and patient through the whole process. There were some slight issues with the car and Justin was quick to help fix the issues and ensure I was happy.
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September 2023 by Michele0 Molesky
Should be 10 stars....Justin and Dan were amazing to deal with....I am not from that area but heard good things about the place and soooooo glad i stopped...and I didn't need to look any further....I was well taken care of and LOVE the car I purchased...Thank you again Justin and Dan ?
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August 2023 by teri somers
Bought a car here the end of March. Heard an odd sound in the front end. They checked it out and it was a wheel bearing. We said check them all because if one goes...they said they did. A month later another wheel bearing goes they actually took care of it because it was within 30 days. 2months in the third one goes and then the springs break and I am left stranded in the middle of the road & have to have the car towed. Guess what, now the 4th wheel bearing went. They said they will "help me out" with the labor. Yeah, they will charge me the same exact price that my garage charged me, some break. This was a 12,000 car, not a 3k car!! And to top it off they gave me one key/key fob and I had to buy another one from BMW myself. $400 and BMW tells me that the reason why the key does not fit is because all of the locks were changed!!! Buyer beware. They seem very nice when you buy from them but sell cars that are ready for the junkyard.
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August 2023 by Kristina Fisk
I spent a week traveling up the east coast, stopping at numerous dealerships to test drive GT-R’s trying to find a “good one”. There were many hours/days invested in this search. This was my first time purchasing a vehicle from Robert’s, and out of all the stops, talks, and cars that I drove- this was by far the BEST experience ever. Both Justin and Dan were not only extremely knowledgeable, but also a lot of fun to work with and went out of their way to make sure I was happy 100% beginning to finish. Working in the auto industry myself for 10 years now, I had high expectations and I was amazed to see them make this happen so fast with no hurdles or issues whatsoever. They were both great! Process was 100% stress-free and I highly recommend working with them!
