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February 2024 by Sunflower Ally
Thank you for taking amazing care of my Camry! Wonderful staff and communication! They washed and vacuumed inside my car! I felt like it was a new car! Highly recommend! Thank you to everyone at carbone collision!
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February 2024 by John Selby III
Absolutely wonderful experience. Smooth and seamless. Chelsea and her crew go above and beyond. Highly recommend
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September 2023 by Mike Wendt
Long drive but they get the job done
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June 2023 by Patricia D.
I drop my car off to get body work done to it. I was receiving daily updates via text messages.. on the work. Very excellent service in the office department speedy work done. All my needs were met. I highly recommend Carbone Collision.
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April 2023 by Emina Fetibegovic
I had a great experience at Carbone Collision Center. We took my Jeep in a few days ago to see if they could readjust the car door, and Mike, the manager, said he would handle it. They were able to get the door back in place as close to perfectly as possible. I was extremely satisfied with the service provided and the group's professionalism. Thank you again to Mike and the staff!Service: Body & Trim
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April 2023 by Chris “Toby” Douglas
They have an excellent team there to repair damages to my car from a fender bender. I had the car back within the time frame they estimated and it looks like a new car. 10+++ for Carbone Collision! I recommend them highly.Services: Body & Trim
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March 2023 by Will C.
Worst body shop in all of NY. Dont ever bring your car here they don't care about how long it take to get things done. first day I called I was told one thing would be done with my car and now it's a month later and they still don't have the part for my car even though they've had my claim from Allstate for 2 months knowing what parts that needed they just choose not to order them. to instead rip my car apart and let it sit there while they order the part they already knew they needed just out of pure not caring about the customer. Awful humans, beyond terrible next to no customer service, just a terrible business filled with people who don't care about any of your problems or to apologize for them fucking up.
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March 2023 by Suds
Came in for an estimate which USAA required before using my own repairman. Joe was quick, efficient, and helpful. They were able to work me in early before my appointment. Great experience.
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December 2022 by Victoria Cataldo
We had the best possible experience. Everything was completed incredibly fast. The company was in contact with us during the entire process and so friendly. The car looks brand new! Mike and his staff did an amazing job and we would highly recommend them.Service: Body & Trim
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December 2022 by Allison Ingmire
Mike and Chelsea were so awesome to work with. They kept me updated, made it easy to work with our insurance company and the car looks brand new after all the work it needed. I am so glad we picked Carbone Collision to take our car to for repairs, parts, and paint!Services: Body & Trim
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December 2022 by Yly L
Very bad service, they don't have the replacement and have to ask for, I waited for 3 weeks for my piece. And the open time are really bad don't work ok weekend or after 5. So I recommend go to small place I fix my problem there in just 2 days.
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November 2022 by Neftali Figueroa
Took car in to repair bumper and grill and they returned it with my dashboard lit up like Christmas. They tell me to drive about 30 miles and it should reset .itdidn't so they sent me to the service department they are charging me for diagnostic when it should be on Carbone collision. They obviously damaged something during the process.Service: Body & Trim
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September 2022 by Megan B
I was told by **** that I was unable to go anywhere else for my collision. I went as I was told, and was told my vehicle was unsafe to drive as there is a gouge in my tire that will possibly blow out. They claimed to have ordered me a tire for my vehicle, and that I could have my car back by 12:30 today as they could not “provide me” with a rental. I was told today by Mike that I can choose to pick up my vehicle that they stated was unsafe to drive. Then sent me a following text they will no longer service me and are sending back the parts and allowing me to drive this unsafe vehicle as this accident I was in was ****’s insured customers fault. I have two children and a job to need transportation to, and they have been nothing but unhelpful rude and condescending where they told **** on the phone that I apparently didn’t want a rental because I couldn’t afford it.
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September 2022 by Abby Ellsworth
These guys could not have been nicer! My parents had some damage to their car and this was the place our insurance recommended...I can see why. While no one wants to need to repair their car, this is the place to go if you do. Chelsea is super sweet and helpful as well as the guys doing the work.
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June 2022 by Noah a
I've never had a worse experience with any business. I used Carbone Collision because their repairs are guaranteed via my insurance. All my car needed was paint repair on two doors after it had been keyed and scratched. This is a brand new 2021 Nissan rogue which I'd purchased in 01/2022. Carbone called me on 05/18/22 to tell me my vehicle's paint repair was complete. When I inspected the vehicle I found that they'd left the vehicle filthy inside. They'd left all sorts of white dusty substance all over the vehicle. The interior is black so you literally can't miss it. An employee looked at the vehicle and agreed that it was supposed to be detailed and the external issues in the paint and so-on was unacceptable.So, we left if for another day for them to clean it. 05/19 rolls around and I'm told it's complete again. I arrived at the shop after work and upon inspection it was most certainly not cleaned. So that brings us to today, the third day in which Carbone told me this vehicle was completed. Now, the interior is definitely cleaner than it was, but there is discoloration of the steering wheel that wasn't' there before, a sizable dent in the detailing that wasn't there before, and that's just the interior (which they again did not fully clean the white substance from).On the outside, nearly every single surface has scratches in it. I'm including pictures. There's dried WHITE paint on my BLACK vehicle in several spots. My brand new car looks like it's at least three years old, when it's literally brand new off the lot as of 01/22. I'm reporting them to my insurance. This was only supposed to be an easy paint repair, and instead my vehicle looks worse now than when it was vandalized!EDIT: I just wanted to give a shout out to Chelsea (hope I spelled it right) who was the only Carbone employee that was helpful and I greatly appreciate her. Other than Chelsea, this is the worst experience and they completely ruined the exterior and interior of my vehicle.Service: Painting
