Wine Enthusiast is the ultimate source of innovation and information around wine, offering exclusive products from storage to stemware. Reviews highlight outstanding and superb customer service that exceeds expectations. Customers report that the company is great at helping to fix problems, even outside of warranty periods, with diligent and helpful support. This top-notch service, where the main priority is to make the customer happy and resolve issues, creates customers for life. The company provides excellent products alongside wonderful service, making it a great company for any wine lover.
The original wine cooler we purchased broke right when the warranty was expiring. Wine Enthusiast stood behind their product and replaced it. Great customer service!!
September 2026
Very prompt and professional customer service. Identified some potential sources of my problem and guided me to a local technician with whom we had worked before with good success. Gave me clear advice as to what and was not covered by warranty.
September 2026
I would give a higher rating but didn't because I paid for a three year warranty and there was no paperwork about it that was included with the wine cooler. So I will have to call tomorrow (today is Labor Day) and ask about paperwork regarding the warranty and the process if I need to use the warranty.
