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February 2024
Appreciate how they love on the doggies as the come for appts. Don't like that when calling, it takes multiple calls before talking with someone. Also, scheduling an appt online WILL NOT SYNC with in office calendar. Have to call in to confirm. Vicious cycle
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October 2023
Banfield is great if you have an appointment scheduled, which you can do online. However, the low rating is because it’s extremely difficult to get someone on the phone. If you leave a voicemail no one ever calls you back. Have someone assigned to work phones to improve your overall customer service.
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October 2023
They need someone to answer the phone it took me a long time to make an appointment for my dog for his shots I had to go all the way there to make appointment
