Sporting Goods in Valley Stream, NY

“I want to recognize “Superman” Carl at DICK’S Sporting Goods in Green Acres Mall in Valley Stream for consistently providing outstanding customer service.

Carl is always on point. He knows the merchandise, understands the sales floor, and can explain products in a way that makes customers feel confident about what they’re buying. He has personally helped me with my bike on multiple occasions, including fixing it twice, and each time he took the time to explain what was wrong, what he did to correct it, and what I should know going forward.

What really stands out is that Carl doesn’t just do the minimum—he takes ownership of the customer’s experience. He is knowledgeable, patient, dependable, approachable, and clearly takes pride in his work. Employees like Carl are the reason customers come back to a particular store instead of simply shopping somewhere else.

From a customer’s perspective, Carl demonstrates the qualities of someone who should be considered for greater responsibility and advancement within the company. He represents DICK’S Sporting Goods extremely well and appears to have the product knowledge, customer-service skills, initiative, and leadership qualities that would make him an asset in a higher-level position.

Superman Carl deserves recognition—and a promotion. Excellent employees who consistently create loyal customers should be rewarded and given opportunities to grow.”

“Taylor was amazing and made my experience great! She customize my hat and help me pick out the design perfectly! She should be running the store!!!! What an amazing worker!!! So professional and friendly!!!! Definitely will come back again just because of her!!!! There you go”

“The store was clean and customer service was friendly and helpful. My major gripe had to do with their pricing. A pair of Nike's were on sale at every other major retailer and Champs charged full price for the same exact pair. They do price match with foot locker which is great. I do advise to price check with other retailers to get the best deal/ price.”

“Though it was late I received my order after 20 days not sure if it was due to holiday season and I am happy with product, I appreciate the manage who did the follow up after I reported issue, I found the price is competitive than other online stores hence I had placed order here.. so finally dint get disappointed thanks”

“Upon entering the store, it wasn't too long before someone asked if I needed assistance and they were courteous. The prices were surprisingly not cheap but affordable. I was expecting to see prices over five hundred dollars and more and while I didn't look at all the brands and generations of sneakers on display the sneakers i glanced at were under three hundred dollars and less than one hundred as clearance or discounted merchandise. Checkout was quick, and cash and card were choices of payment”