The United States Postal Service at 111 S Franklin Ave is dedicated to secure, reliable, and affordable mail and package delivery to over 157 million addresses across the country and beyond. This location provides walk-in passport services and has received positive feedback for its customer service. Recent reviews highlight a great location and improved management, with customers noting seamless experiences and helpful staff. One reviewer praised the manager for assisting with a family passport issue, showcasing the team's commitment to customer care. Although there are concerns about the self-help machine's functionality, the staff's responsiveness and willingness to assist, especially during busy times, have left a strong impression on visitors. Overall, this Post Office is recognized for enhancing customer experiences and maintaining efficiency.
The worst customer service.Only one person working the others walking around
May 2025
I came to the USPS in Franklin Square at 4 AM on a Saturday to use the Self-Serve Kiosk to buy stamps and mail a letter. Thankfully, this location was open as advertised with 24/7 Self-Serve Kiosk access. The kiosk worked perfectly, and I got my stamps without any issues. Very convenient!
April 2025
Excellent service and thanks to the bald tall guy for getting me in and out thanks you sir 🙏🏿 appreciate it
