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8:30AM - 4:30PM
937 Seneca St, Rome
Banks
“The best financial institution around!Staff is always kind, personable and helpful in person as well as over the phone.Stephanie, Debbie, Gina are the best tellers around!Laura has become a friend that has helped us many times through the toughest situations and Karen is an equally great bank manager.I've never encountered such awesome individuals - in Hawaii, where I'm from or here in upstate NY.”
9AM - 5PM
2094 Glenwood Shopping Plaza, Oneida
Banks
“We have had our accounts here for over 30 years. We have always had great service. People have changed over the years but never any issues. Currently Lindsey has offered great service for whatever we needed.”
“PLEASE GO TO BOTTOM FOR UPDATE. Received a fake $100 bill on 5/17/24.Bill was in a large withdrawal that I used to pay off a loan at Access Federal Credit Union 1/2 hour later in Clinton. Customers beware. (I suggest cashier's checks but kind of stinks that my own financial institution passed a fake bill to me, I expect my bills to be legitimate when I go to a bank). Been a CBNA customer for 13 years, have to say Im pretty disgusted that my own bank didnt look out for me. And yes the Access withdrew $100 from my account so I'm now out the $100 because I have to write a check to make sure my account doesn't get overdrawn at Access.
UPDATE: The branch manager Julie contacted me and we had a very positive conversation about the situation that unfolded. She took the information, investigated and talked with her bosses. We reached a positive solution that was fair and just. Julie was first class, and genuinely cares about her customers. That is why I have changed to a 5 star review and want her to be acknowledged for her stellar customer service skills.”
9AM - 4PM
2 Franklin Ave, Clinton
Banks
9AM - 4PM
118 Genesee St, Oneida
Banks
“We love our bank. Our local branch we use most is Canastota but we love the two in oneida as well. Always working to make our experience positive. My wife had her small business acct there and never a complaint!”
“great bank. great employees. i just wish they would plant a bunch of salt resistant trees around the parking lot for shade in summer and for aesthetics because there are so many wonderful trees in downtown clinton but the AFCU-Kinney Drugs & back of Key Bank section is quite barren of trees.”
“The customer service here is phenomenal, Melissa is beyond knowledgeable and witty it was refreshing . Cindy was extremely kind and. Helped me so much . The entire staff makes you feel like you’re apart of a family . I’m glad I bank with community bank .”
9AM - 4PM
160 Main St, Oneida
Banks
“I would like to tell you about my experience with this branch. I had an unfortunate problem happen, and to tell you about how it is being handled. First, NBT has taken my problem seriously. They listen and have taken action. The branch manager and staff have done what they can to take the sting out of the situation. We are taking steps to fix the problem and bring it to a final resolution. This bank is worth doing business with, and I look forward to continuing to do business in the future. Thank you for your help.”
Banks
Banks
Banks
Banks
“We needed a notary public, and they told us to just come on in when I called to make an appointment. When we got there, the bank was empty save for a few staff. It was clean and bright. Everyone was nice. Our notary was kind, and it turns out Community Bank provides Notary Public services for free as a service to the community. You don't need to have an account with them. How awesome!”