“I placed a document pick up order online. It was available before the provided pick up time. The print quality was great and items were printed exactly as I had sent them.”
“I end up needing shipping or printing maybe a few times a year. There are a bunch of choices, but I keep going to Fedex Vestal because Habibah (hope I spelled her name right) is so helpful & fun. Ty to her.”
“I had scheduled online passport appointments for my daughters, but unfortunately both appointments had to be canceled due to staffing issues. For the second appointment, I even missed the phone call notifying me of the cancellation.
I spoke with the manager and one of the employees, and they were both incredibly helpful, professional, and understanding. They took the time to explain the situation and offered me several solutions. I accepted a Saturday morning appointment, which worked out perfectly.
Katie handled our passport applications, and she was absolutely amazing! She was friendly, patient, knowledgeable, and made the entire process smooth and stress-free.
I want to sincerely thank everyone involved. I know staffing challenges can happen, and I truly appreciate the professionalism, kindness, and hard work of the entire team. Thank you for turning a frustrating situation into such a positive experience!”
“The two times I have been to this location have been memorable only because the staff members are super friendly, courteous and professional. They anticipated all our needs and helped us with sending our material on both occasions.”