-
March 2024 by Nicola Heywood
I have a corporate membership at BJs, for 8 employees and myself, we are a small business in Penfield. I was charged for the annual renewal of the corporate membership and needed a receipt for taxes. I thought this would be easy so I called up customer service, they couldn't get me a receipt and told me that I should go to the store. The store told me that I didn't need an itemized receipt for the purchase, rolled their eyes at me several times and made me feel terrible. They told me that I could use my credit card statement as backup for federal taxes, I said that it wasn't itemized and could just be me buying beer, they rolled their eyes and told me that I would need to print out every account that had been renewed. I said okay and then they proceeded to give me printouts of all of the employees purchases for February -this was the renewal period. Once I realized that they might be giving out personal information ( they were giving me all of the purchases for all of my employees which could have been personal) I requested that they stop. Terrible customer service in every way possible.
-
March 2024 by Mike Taylor
Pricing for the exact same items are consistently higher at the Victor location, compared to Henrietta, Greece or Webster. I'm not talking a few cents either. More like 1-4 dollars per item. That adds up quickly. Gas is also much more expensive. As I write this review, Henrietta is 15 cents per gallon, cheaper.
-
February 2024 by brenda s
Victor BJ's has been disappointing the last few times l've gone. Out of products l wanted, l don't shop there often, debating on if it's worth having the membership.
-
January 2024 by Lindsay F
Love BJ’s! But the door greeter is the rudest old man ever! He always gives me hassle because I use the express pay and he hates it. Too bad! The rest of the door people are very nice about it.
-
December 2023 by Kristine Showalter
Great selections!! Miss Geneva BJs
-
December 2023 by Marley Man
Gas prices are good, the store has some deals but they are kind of pricey for having to pay yearly to shop there.
-
November 2023 by Rebecca M
AMAZING customer service, ABOVE AND BEYOMD!!! Jennifer in Bakery at the Victor NY store helped me with a big order for a large event we were having. She was incredible, placed my order with ease, had a cart ready for pick up and even walked me to the register and to the door to ensure I did not have any issues with my order! Again, above and beyond, best customer service I have experienced with a BJs store. Jennifer is a keeper and should be commended for how she values customers! Thank you for everything Jennifer!
-
September 2023 by mike calleri
Well stocked, not busy...in and out...no line in the gas station either
-
July 2023 by Julia Camp
I was at customer service today to get my card renewed and the customer service teenager was more interested in talking to her coworker the whole time while she was helping me and didn’t look at me once and just was like pay here and gave me my card and walked away…RUDE!
-
March 2023 by Michael H.
The new card doesn't activate, doesn't work, and people at the club that work there don't help! I had to charge gas to a card other than the new one so I paid more for gas than a member with a card. The gas pumps don't read any cards in the cold weather so members had to go buy gift cards inside the club and then go back to the pumps to get gas. The Club in Webster has employees that refused to help my 80 year old mother figure the system out.. awful!
-
January 2023 by Linda Turner
Really enjoy going to BJ’s the prices are better with the quantity that you get. Wish they hadn’t left Geneva NY! We would all like a BJ’s in Canandaigua, NY.
-
January 2023 by Diana Corrales
I like the fact is oragized but why don't they have no baby products
-
January 2023 by Jen R.
Yea it's a membership type place. Every location inside is a different layout.They have a good frozen section of things and I like the fact they have a fresh deli. What I do like about BJ's or this location is the fact you know what's down the aisles.You can buy gas too but I'm a member of Costco and their gas is top tier.They pretty much have what you need in bulk.They have a parking lot and are near Eastview Mall. The end
-
December 2022 by Christine Buchar
The only thing I asked for was to not cut the bones off the prime rib. But on Christmas Day when I cooked it they were separated. No good at following directions. Why did they ask me how I wanted it done then?
-
December 2022 by Cindi Lipani Smith
We have enjoyed shopping at the Bjs in Victor New York for many years. Recently, we've noticed that the store is not as organized as it used to be, and it is difficult to get help from staff. When we went in yesterday, we were unable to gain access to a few items that we needed because there were large carts and carriers in the aisles directly in front of the items that we needed. We were also unable to gain access to one of the products we needed because it was at the very top of the shelving still wrapped in a pallet and were unable to find someone that could help us. When we attempted to check out there was only one register opened and there were about 10 people in line. Unfortunately, we were not able to use the self check out so we ended up waiting in line for nearly 20 minutes. The store used to be so clean, well stocked and organized and it just hasn't been that way over the last couple of months, it's very disappointing.
