BJ's Wholesale Club in Victor, NY, offers a variety of shopping experiences for its members. For members aged 60 and older, designated shopping hours are available Monday to Saturday from 8 AM to 9 AM, while first responders can shop on Sundays during the same hours. Many reviews highlight the excellent customer service at this location, with staff members like Steph, Tracy, and Michelle going above and beyond to assist customers. For instance, Michelle climbed a ladder to retrieve a hard-to-reach item, showcasing her determination to help. Jennifer in the bakery also received praise for her outstanding service, effortlessly managing a large order and ensuring a smooth pickup experience. However, some customers have expressed disappointment over product availability and have mentioned issues with a rude door greeter. Overall, BJ's is recognized for its helpful staff and dedication to customer satisfaction, despite occasional challenges with stock.
I love going to Bj's..I spend too much sometimes but I still love the store, lol.
April 2026
Great experience with signing up with Tracy yesterday at customer service. Even got the credit card because of how kind and helpful she was!
April 2026
The customer service people are really helpful and solve problems helping with returns and finding products. Regular selection of standard BJs items in bulk in the store.
