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March 2024 by Justin Rogers
TO THE ASSOCIATE AND MANAGER THAT WAS WORKING ON TODAY , March 6th , 2024 at around 2 o clock .Absolutely had a horrible experience at this build a bear location . It was my daughters 1st birthday and they refused to give me a birthday bear for her , customer service line said we qualified for one so there was no reason for them to deny us . They didn’t interact with my daughter , both the employee AND the manager . They didn’t wish her a happy birthday they didn’t give her a sticker they did nothing . We have been so excited to make her first birthday bear and the lack of attention from the staff , and the lack of troubleshooting and resolution of our issue was truly upsetting and the customer service was horrible , especially on my babygirls first birthday . I will never be able to get that experience back and I’m disappointed that these workers didn’t care to make it a good experience . Will never bring my daughter here on her birthday ever again because for people who work with kids , they were incredibly combative and cold when all we wanted was to have a good day making her bear on her birthday . Would not recommend this location to anyone for these reasons . They single-handedly ruined what was supposed to be a cute and fun time .
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March 2024 by Naomi
Wonderful and quick trip for our lil ones birthday! The pay your age is such a great thing. Definitely call ahead and double check they have it in stock also sign up a few weeks before so you dont have any issues. The staff were very friendly and helpful. Store was clean and has been updated.
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February 2024 by Joe Napoli
I wouldn't typically leave a bad review for anyone, but I feel like I need to put my Karen hair on for a minute. I've purchased many teddy bears from Vermont Teddy Bear over the years as gifts, and the service, and quality of their products has always been A+.I had forgotten about my little cousins birthday party today, and I hadn't yet ordered her bear that I get every year, so a friend recommended Build A Bear. The closest location was an hour from me, so I packed up my 11-12 yr sons, and made the hour drive in hopes of purchasing a nice gift on our way to the party.We get to the Eastview store, and there was a line of 20 or so people waiting outside. Not even thinking it was actually a line to go into the store, my boys, and I enter the store only to be stopped, and turned away by a very polite young lady who informed us that we would have to wait in line until some party is over. People waiting in line like it's the hot new club?. I'm like "wait what?" I'm a middle aged guy with his son's buying a teddy bear, or gift card for a little girl, seriously, we would have been in there for 2 minutes.Google clearly says in store shopping, nothing stated about closing the store during posted business hours for private parties. Had I known this was the case, I would not have traveled an hour out of my way, wasting both my time, and fuel, and still show up to a birthday party empty handed.It's okay though, my baby cousin will have her new Vermont Teddy Bear in a few days.
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February 2024 by Nicole Augustine
Friendly staff who work well with kids.
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February 2024 by Kayla Pizura
My daughter wanted to make a new friend. She chose the Axolotl and named her Axel. She is cute. She has a heartbeat and a recording of me saying " I love you so much" everyone who worked there and who helped us were so kind and so sweet. We will of course do this again when we can.
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January 2024 by Anne Lewis
Staff is always super nice, great selection
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October 2023 by Deborah McAlpine
We wanted to get our grandchildren something for our granddaughter birthday so we decided to get both of them something.
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October 2023 by Michaele White
It was my grands 4th birthday...she enjoyed her visit
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September 2023 by Shanna Downey
Super friendly employees!!! Even my teens did the heart dance.
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August 2023 by MYSTIC FOX
She wanted something special for her Tenth Birthday! ???
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July 2023 by Colleen Caufield
They seemed to not like to do the job the get paid to do, didn’t get the girls name cause she interrupted me and then hung up but she was working 6/29/23 at 11:20 am.
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June 2023 by Jim Martin
Great people. The young girls did a great job with my grandson made his day.
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May 2023 by Katie Demeyers
Got a new buddy for my daughter's birthday!
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March 2023 by K P.
Very disappointed in the lack of "happy". Took our toddler for the first time & we got attitudes from 2/3 of employees that they could have cared less. Hmmm sorry to inconvenience you. I hope you don't get treated like you treated us. It really doesn't take that much- for Pete's sake you have a teddy bear in backpack on your person.... Smile.
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March 2023 by Richard Card
Great experience for children and adults alike. Memories that will last as long as the stuffed animal is around. The store employees were great.
