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February 2024 by Steve McVaugh
Amazing fast service and the folks there are very personable. Good experience overall.
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August 2023 by David H
Just a fantastic experience in every way! Super friendly and knowledgeable, quoted me a repair price for my broken iPad mini 6 screen that was $200 lower than other area repair shops, and had it ready for me 24 hours later! Stumbled across them on Google and it was one of the best strokes of luck I've had.
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March 2023 by Cy
Lousy product. Lousy, expensive service. Save yourself time and money by figuring things out on your own or going to the Apple Store in Victor. Don't buy Apple Care because Mac Ave will charge you for service anyway.
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January 2023 by Claire
Jacquie is very dedicated to device maintenance and repair. She was transparent and accurate with the estimated time-frame and cost of a battery replacement for an older Macbook Pro that I brought in on behalf of my company. She is also friendly and people-oriented which makes for excellent customer service. Entirely unrelated, but she gave me a piece of candy, which was nice as well. I will definitely be going to Mac Ave for all of my Apple devices, and they're my first recommendation when someone is looking for maintenance or repairs with their own Apple devices.
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December 2022 by Anne Catillaz
Jackie provided me with great guidance and took the time to help me understand a few things about what I needed.I would highly recommend for any MAC purchases or service.
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May 2022 by Guy Marino
MAC-Ave is where you need to go! Why bother with the crowds, the scheduling, the indifference of “the geniuses” of the Apple Store? At MAC-Ave you deal directly with the owner, Jacquie. She is a businesswoman with integrity. She doesn’t oversell you on tech you don’t need. She doesn’t “rip you off” with work that’s not required. They do most of the repairs in-house. They will give you honest advice on service, what to purchase, and even tell you the best or least expensive option. The last time I was in, Jacquie said, “You don’t need to upgrade, all you need to do is (XY&Z).” Who does that anymore? They also have a great showroom loaded with accessories you won’t find at the mall store. And they have a service staff that is certified to perform Apple warranty service work right there! These are the people that have service contracts with the large companies right at your fingertips. Plus, they keep all your records. They know more about my Apple history then I do! The Apple corporation sets the prices, so they the exactly the same as the mall store, and they are only 5 minutes away from Eastview mall (with a much shorter walk from the parking lot). Walk in, talk to the owner, get what you came for fast, get your questions answered by real professionals who remember who you are, and support a local woman owned business. Go there, you won’t go anywhere else.
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October 2021 by Georgianne DellaVilla Kremer
Quick and excellent customer service!! Needed a new battery in my iPhone 7 pronto. Super easy to make appt and was able to book the following day/ time that wouldn’t interfere w/ my work. Saviors they are cause w/o that new battery installment Id never make it to the stadium gate w/ 5 mobile tickets. Great football conversation too wish I got that guys name! Anyway kudos to whole team!! Thank you from one happy customer!! I feel like I have a brand new phone!
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October 2021 by Georgi Anne
Quick and excellent customer service!! Needed a new battery in my iPhone 7 pronto. Super easy to make appt and was able to book the following day/ time that wouldn’t interfere w/ my work. Saviors they are cause w/o that new battery installment Id never make it to the stadium gate w/ 5 mobile tickets. Great football conversation too wish I got that guys name! Anyway kudos to whole team!! Thank you from one happy customer!! I feel like I have a brand new phone! ?
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September 2021 by Michelle D.
Needed to get my Mac repaired and I stumbled up this quirky local shop located in Victor NY. The customer service was excellent. This is a women owed company which drew me to it. Jacquie is very knowledgeable, honest and professional. Not only do they fix computers but they have a little shop inside at which you can find accessories and consignment shop to find a unique gift.
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September 2021 by Lori Witkop
I have been a customer of the Mac-Ave by Jessie group since 2009 (could be earlier than that). Jacquie, the owner, is not only the nicest person I deal with publicly in any store, but is also very knowledgeable and helpful with the products she sells. After extensive research i settled back on a new MacBook Air with the M1 processor. my first laptop ever, after using mac Mini's for years and before that the old G4 towers, G3 etc. Jacquie not only answered all my questions but made sure i had all my files and pics from my old Mac Mini that was crashing. She also explained why having an external hard drive is a key tool. Steve was helping me before she arrived and was also not only very knowledgeable and helpful but very nice as well. I could have gotten the same MacBook Air M1 processor at Best Buy for $50 less, but I prefer to support local mom and pop shops when I can. the big box stores have closed too many local run and owned businesses. believe me, when it comes to Mac, you won't be sorry you shopped with the Mac-Ave.Thank you again Jacquie for all your help!Sincerely,Lori witkop - Bloomfield NY
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August 2021 by Peg K.
I wish I had read the reviews before I went to Mac-Ave! Brought home a *NEW?* MacBook Air after they advised too expensive to repair old MacBook Pro. Opened the box to see marks all over the front and back that did not rub off with my finger or a tissue. I sent them a picture and email. Did not hear back from them for over 24 hours after several attempts! They implied I did it!!!! No apologies, no compensation for the hour there and back again, made me wait 20 minutes to speak to the supposed manager, and I could go on with several more details. Bottom line: good communication UNTIL there is a problem, THEIR problem even, then terrible customer service. Do not trust this business.
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August 2021 by Elaine Liberio
Awesome place for all things Apple! Easy directions and instructions to set up appointment to get my iPhone battery replaced. Dropped my phone off and 2 hours later...all done. Cost was VERY REASONABLE. Yay! I would not go anywhere else. Thank you!
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July 2021 by Brandon L.
I brought my MacBook Pro there after the screen stopped working thinking I couldn't get an appointment at the Apple Store. They diagnosed that the display had died and would be $600-800 to repair. That is after the $90 diagnostic fee. I was able to get an appointment at the Apple Store, they gave me a free diagnostic, and found that I had a protection plan on the laptop (from the previous owner). With the protection plan the repair would be completely free. So I lost $90 going here, thank God I got a second opinion. I also didn't get the warm and fuzzies in the store, there were sings everywhere about what they will charge you for. Now I understand the CYA, but there was so much CYA that it seems like they have trouble charging people for shady business here and there. Apple store was quick, convenient, and saved me from spending close to $1,000 dollars in repairs.
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July 2021 by Margaret Liljedahl
After several very frustrating trips to both Best Buy and the Apple store, I found Mac Ave. It was such a quick and efficient trip, and the staff were very friendly. I got exactly what I wanted and would definitely recommend Mac-Ave to anybody!
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February 2021 by Valerie Aarne Grossman
We've always gone right to the Apple store as we questioned the legitimacy of stores like this...BIG mistake!!!We needed to upgrade the RAM in one of the Macs that can't be done by the user, so we went to Mac-Ave and had the following observations/experiences...1. The storefront is so cool inside...there is SO much to look at as you wander around...lots of "vintage" iPods and other Apple product, plus other fun items.2. The cost to upgrade the RAM was so expensive that we decided to just trade the 2yr old device in for a new one (long story, but all the headaches are caused by the way APPLE does things...not the shop). Apple wouldn't be able to get us a new device until the middle of March...Mac-Ave was able to do it in less than a week (thanks to Apple's updated policies I wasn't able to use the education discount, so it was a little more expensive, but well worth it)3. When it was time to pick it up, there was a little confusion regarding the payment (the text said to click the link in the email, but they didn't actually send the email until I arrived for pick-up), which caused a delay (my daughter was picking it up but paying with my card, so we needed to do it online). For this reason we would really rate it 4.5, but that's not an option and the woman was very interactive while my daughter waited, so the wait was a breeze).4. We decided to open the extra $150 to have them transfer the data. Usually my daughter does it, but she's a teacher and life is just too crazy right now (plus that would've meant we had to pick up BOTH devices and then return the old one once it was set up)...we weren't sure exactly what would get transferred, but all of the apps and everything were all transferred and ready to go (just needed to input passwords).5. They're a small business!! We love supporting small businesses, but it's getting harder and harder these days.We'll gladly give up the education discount going forward if it means we get to keep working with them (although it would be great if Apple could stop being so greedy with their discounts!!)
