Neon Wave - Flagship is a lifestyle shop that caters to modern nomads inspired by surf and snow. It offers a carefully curated selection of fashion from brands like Patagonia, Woolrich, Saturdays NYC, Outerknown, Arcteryx Veilance, and more. In addition to clothing, it is a full-service snowboard and surf shop featuring brands such as Gentemstick, Firewire, Phase 5, Rome Snowboards, Burton, and Lib Tech. The store is known for its friendly and knowledgeable staff, providing a welcoming atmosphere and personalized service. Customers praise the team for their helpfulness and professionalism, whether assisting with product selection or resolving shipping issues quickly. Neon Wave also excels in fast shipping, ensuring orders arrive well-packaged and ahead of deadlines, making it a reliable choice for travelers and outdoor enthusiasts. Many appreciate the personal touch, such as handwritten notes with deliveries, which adds to the positive shopping experience. The store’s dedication to customer satisfaction is evident in its attentive service, whether helping customers find the right boots or snowboard gear, or assisting with online and in-store purchases. Overall, Neon Wave - Flagship is a go-to shop for those seeking stylish, high-quality surf and snow gear, combined with exceptional customer care and a friendly, supportive atmosphere.
Such great customer service. I had a shipping issue with a product I just ordered and the customer service team resolved it immediately for me. Highly recommend!!!
February 2023
Alyssa & her staff at Neon Wave were incredibly kind, helpful, & knowledgable in selling & shipping a snowboard to us, to replace a stolen board. We appreciate the personal touch and great customer service of David, Alyssa, and the whole team there. The board even arrived with a personalized note! Highly recommend Neon... read full comment
April 2022
Excellent service and employees stepped right up to ask me if I needed help. They also had great advice for snowboarding and many other topics when I asked! Small board shop, tucked away but great place and they sell top tier snowboarding gear!
