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February 2024 by Michaela Williams
Believe the bad reviews about the rudeness, disrespect and disregard from the front desk employees.
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January 2024 by Rita Brunelli
Just got back from my fasting blood draw. I got there a few minutes after opening. Being it's a holiday week, there were only four people ahead of me. Self check-in, friendly ladies at the reception desk. I only waited about ten minutes. Pleasant phlebotomist with a gently touch. Highly recommend this lab. NOW I can have my coffee! :-)
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January 2024 by Carol Norman
JUST VISITED URMC LAB,VICTOR….EFFICIENT AND FRIENDLY! CASSIE WAS VERY GOOD WITH BLOOD DRAW. KEEP UP THE GOOD WORK.
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October 2023 by Deborah Mauer
The person checking me in was very frustrated with the type of blood draw I needed and continued to treat me unprofessionally throughout my entire visit.
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September 2023 by hua ailin
Had to stop in today quickly after lunch. It was super clean, not busy at all and the receptionist was very nice. I was seen within 5 to 10 minutes and everything went fine.
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June 2023 by Laura Nicole
My son got his first blood tests today and he did so good. He cried but the nurses were so kind and patient with him. ?
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June 2023 by Steve S.
I use this lab every couple months. They are usually very fast to get me in and out. They have always been pleasant and professional. I hate to try other labs because of the great service I get here.
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June 2023 by Trish M.
I went in around 3:00 the other day and there were maybe 6 or 7 people waiting. There were 2 women at the desk and I asked if there might be a better time to come, and 3 times the one said to me, “there’s only 2 of us here all the time, so I don’t know”! Not even a friendly greeting or can we help you!! I think the U of R should consider training more phlebotomists so these 2 aren’t running the whole show there and apparently stressed out! I’ve been to this lab in the past and never experienced such rude customer service. Management needs to do an evaluation at this site as it is always busy. Much too busy to only have 2 people there!
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May 2023 by Kelly Honan
Went for a blood draw, the phlebotomist Kamisha was nice and fast and didn't hurt me, despite my needing a lot of blood drawn. She was kind, but didn't talk much, a perfect combination for an efficient visit. I was happy!
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April 2023 by Kailin Purdy
Unbelievably rude at the front desk. Completely unwilling to help me while I was in to attempt to get lab work for my 1.5 year old. I was told I would have to wait 60-90 minutes to even find out if they had my paperwork from the pediatrician. It doesn’t take much to be nice and give a little support to patients. I left to go to the other location by eastview and got the best care there for my baby. Grateful to have found someone that is willing to treat patients and parents with respect and care.
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March 2023 by Brittany Bookmiller
Went first thing in the morning, was greeted upon arrival by Cassie, waited 5 minutes and blood was drawn in less than 1 min by Cassie as well. She was very friendly and welcoming.
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February 2023 by Amy Magin
So I went to get blood work here on Friday the 24th. I was going to find out if I i had a miscarriage and was very upset to begin with. I signed in properly and took my seat. There were 3 other people ahead of me and 4 new people came in after me. I watched as 2 people that came in after me were called. I had already been waiting for 38 mins by now. I then politely asked the only girl who was apparently working that day if she had possibly skipped me.The girl snapped at me and said she did not know and she was the only one there. She then apologized after she pricked me hard with the needle and almost missed my vein. My arm is now bruised. Red, and hurts. This is ridiculous that there is only 1 person working on a Friday. This is how mistakes happen that could be costly. Also train your employees how to talk to people and properly draw blood.
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February 2023 by Trevor Symons
2/21/23 They are supposed to be open at 7am we arrived at 7:30am and non of the employees were at work. We literally sat and watched every employee show up late to work at around 7:50 am. And once they were finally at work they kept the doors locked. UR Medicine has terrible management to be letting there employees get away with showing up to work when they want.
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September 2022 by McKaylah Cyrus
I brought my son here for his lead test and the nurse pricked him MULTIPLE times and really hurt my son who has a very high pain tolerance. She took forever and seemed like she had no idea what she was doing. We get a call the day following the appointment saying that he needs to come back in for another test because they didn’t include his name on the tests they sent in. He’s absolutely traumatized from the first experience. AWFUL
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June 2022 by Gayle D.
My lab of choice! Professional, caring, gentle people taking good care of their clients/ patients.
