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November 2023 by Theodore Moran
I brought my 2015 Subaru Outback in for 110k service. Some of it I had done before, so I chose what I felt the vehicle needed. Van Bortel was very accommodating and even found that my rear wheel bearings required replacement. It was a pricey servicing, but I want the car roadworthy and the new ones are beyond my price range. I normally drive my Subarus for 200,000 miles! The owner even gifted me a frozen turkey for Thanksgiving. Joey G. In the Service Department explained all to me and found an additional $50 off gift certificate!! It takes me 45 minutes to drive to Van Bortel, but it’s worth it!!
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November 2023 by Amanda
My experience purchasing my new Subaru through this dealership was absolutely wonderful! Kyle assisted me and was super helpful and willing to answer all my many questions throughout the process. While waiting for my new car to come in, they allowed me a loaner car to drive in the meantime, so that I didn’t have to worry about driving my current car that continuously was falling apart and costing me loads of money in repairs. I am SUPER grateful for everything, and I am so happy with my brand new Forester!! Everyone at the dealership I met with was so personable, kind and informative. 10/10 would recommend! Thank you Van Bortel Subaru of Victor
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November 2023 by Twyla Boyer
The folks ar Van Bortel were truly wonderful to work with. Nick went above and beyond to make sure everything went well for me. I don't anticipate going anywhere else for service anymore because of how great the folks were. They even gave my car a bath!
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November 2023 by John Gannon
Decided to sell one of my Subarus to Van Bortel in Victor yesterday due to no longer needing two vechicles. Josh in sales greeted me and introduced me to John Moon that would be helping me with the paperwork. John was very professional, and pleasant. He made the whole process of selling my car very easy. I also received a very competitive price for my car. Thanks again John for making this a great experience.
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October 2023 by Rhiannon Smith
I had the best experience buying from this dealership and could not recommend them enough. I worked with Josh in sales and he was incredibly responsive and got me all the information I needed to buy a car from 100 miles away. The price of the car was unbeatable and they gave me an incredible offer on my trade-in. The entire process was so smooth, I was in and out of the dealership in less than an hour, and I still had all of my questions answered, with a demo on how to use cars features. Everyone was so personable and wonderful, I'm so satisfied with my purchase and I cannot stop talking about how stoked I am. Wonderful experience, 10/10 would definitely go back for my next purchase.
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October 2023 by Russ Camp
We were worried that our 2010 was experiencing transmission problems so contacted Van Bortel Victor that was able to help us. Thankfully it was not the transmission but a wheel bearing which they replaced. While our car was in the shop we were provided with a beautiful new Outback to use as a loaner. It was luxurious and a delight to drive. Everyone at the dealership treated us with courtesy and professionalism. We were thoroughly impressed with the service we received. FANTASTIC.
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October 2023 by Mary Major
Buying or leasing a car has never been a hassle for me at Van Bortel Subaru! I have worked with Cody a few times and he is wonderful. The car tech guy was awesome too along with the woman who went through all the paperwork with me. Matter of fact, other employees like the woman at the front desk were very friendly too. It was and has been a very pleasant experience working with this dealership.
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October 2023 by Lisa Ebner
We dealt with Rachel Witt. She is terrific!! She listened to me, tried her best to find me one, within my budget, and didn't pull any strings, trying to talk me into something I knew I couldn't afford. She gave me the information, so perhaps I could find my own place, and it worked out beautifully!! I am the proud owner of a beautiful Subaru!!Thank you Rachel Witt!! Thank you everyone involved at Van Bortel Subaru!!! I'm one satisfied customer!!
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October 2023 by Brian Hare
My two visits there were wonderful!!! The receptionist was very friendly and helpful. And the salesperson, Rachel, answered all of my questions and was very considerate about my age and hearing loss. When picking up my Forester, Dom spent a great amount of time explaining all of the buttons, etc. inside and outside of the vehicle. I also met and worked with Shannon and Jessica for the purchase. Thanks to all !!!!!
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October 2023 by Jeanne Fess
Had a absolutely fabulous experience yesterday while getting routine service. From getting a loaner car the day before, getting checked in, communication from the service advisor, to answering all my questions - they went beyond any dealership I ever dealt with in the past! I wish they all followed Van Bortel's quality of service. Thank-you!
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September 2023 by Dee Brown
Van Bortel Subaru is amazing! I would go no other place to have my car serviced. Everyone was friendly, the service was quick, technicians extremely knowledgeable, explained to me what was needed and the time it would take. And it was done exactly in that time frame. When I’m ready to buy my new Subaru it will definitely be with them! Two thumbs up ? ?
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September 2023 by Richard & Barbara Schilling
First visit with new 2023 Outback, purchased in March - previously owned a 2015 Outback from Van Bortel. Basic service with oil/filter change and tire rotation. Had 3 questions on various aspects of car design and characteristics. Whole visit experience was very good. Initial phone call with Service Customer Support was handled in a professional, friendly, and efficient manner. Actual appointment sequence at the car dealer/service location went "by the book". Check-in through finish-up (including explanations for previously mentioned questions) was handled well. I live in Oswego, NY - 80 miles away, and I was very satisfied that my needs were met to schedule and execute this appointment.
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September 2023 by Margaret Schneider
Car in for service and inspection.. loaner car and ease of dropping my car off. Time was spent to explain all issues and options were given. Asked for written estimate. One was missing at check out, service person called me before I was home to finish the work order.
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September 2023 by Christopher Jensen
Went in for a repair and routine maintenance. Got me in on scheduled time. Waiting room was comfortable with free coffee ( good coffee). They found issue quick and talked to me several times on time frame and costs (very reasonable) . Great customer service!
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September 2023 by Jesse Hall
We typically go to Van Bortel in Henreitta and currently have a 2020 Impreza and and 2021 Forester. We did our major 30,000 mile service on the Forester at this Victor location. This was an oil change, tire rotation, balancing, break service, and some other essential maintenance. We never miss our scheduled services either.Well, immediately after there was excessive vibration and something seemed off. The tires were half life, and the vehicle was running smooth before no issues and we thought we would just get it checked out at the next service, cause our lives our crazy and we have a family.Now, we just did the 36,000 mile service on 9/16/2023 and now one of the tires are all chewed up and we need 4 new tires, alignment, and balancing. I know the factory tires are a little softer, but to go from half life to needing to spend over 900 for new tires on a vehicle we purchased new is ridiculous. The vehicle is well maintained and driven by adults only. Original review was a 1 out 5 stars.Addendum: We spoke with the service manager Marnie, who scheduled a time for Van Bortel to come pick up our car and make the repairs as they are under warranty. This gesture was really appreciated and it says a lot for a company to stand behind their services and product.
