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December 2023 by Aman Singh
Worst service I received everDisrespectfulUnprofessional
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September 2023 by Steve Stevie
Thank god I’m not an actual member of this branch. Stopped in for something. Waited on line for 20 minutes while being 3rd in line. 1 teller knows what they are doing, while the others walk over and ask what to do with every question.
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August 2023 by Jim Barra
Terrific customer service
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May 2023 by Philip Zalon
Walked in this morning and Nate greeted us immediately, then invited us into his office. He was patient, engaging and guided us through the answers to our every question. Terrific banking experience.
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February 2023 by jaskaran chadha
Pathetic customer services team. It will take them 30 minutes to answer the basic questions like bill date which is not mentioned on your online app. They try to provide you less and less information so you can skip your bill due date
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December 2022 by J X
Lazy, unprofessional with zero customer service. Three workers at their window as I’m waiting to be helped. 10min later I sarcastically ask “ Since everyone is so busy would it be better if I come back?” Of course I was then helped but maybe just maybe they can just do their job that they’re paid for. If you don’t like your job then look for other work!
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July 2022 by Michel Romero
Horrible customer service. One of the many reasons I will be switching to Bethpage.
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July 2022 by Ted Facciuto
Good service
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June 2022 by Alexandros K.
Worst costumer experience ever. They lie to my face about the rules of the police and I just lost my money because I trust them. When I call back for verifying the lies the just ignore me and told me we don't care about your loss.!!
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May 2022 by Evgeny Mishin
This massage for main office of Capital oneI am your customer for 16 years , always paid on timeThe service is terrible the same as customer servicePeople rude plus can not fix the problem what they MADE!They own me money for over 4 weeks , I called them few times but they keep lie to me that they send me my refund but they never did , when I asked any reference number or any prove that they sent check they have nothingCapital one is SCAM SYSTEMI am sure if I would owner them money like that , they would put fees on me and put me in collectionYou do not clean busnessI will wait one more week and open lawsuitCourt will force you to give my money backFOR ALL CUSTOMERS OF CAPITAL ONEBE CAREFUL WITH THEM
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September 2021 by April Del Castillo
Due to COVID, it is extremely difficult to actually get the right help when it comes to anything beyond just depositing a check. Thanks to the help of one very smart bank teller, Carlos, he went above and beyond to help me with depositing a check into my IRA account. Thanks so much, Carlos!!
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August 2021 by ellen m.
I was skeptical to go to this branch based on reviews. I was with my husband and we had stellar service from Lidia Vinas. She made everything easy, and is a pleasure to work with. Thank you for an excellent experience Lidia! I hope Capital One realizes you are an asset to their business!
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July 2021 by luis Pedras
Only one great teller in this bank always honest and helpful he is mostly always at the last window to the right. Not sure of his name, white blonde guy short hair. Great person. Now there’s one other teller that’s a miserable character I think he has Napoleon complex. He’s making it a horrible place there and always giving me a hard time and i have a business account there. Makes me wait 15 minutes to get my roll of coins for my business. All the time he is the only one that does it to me. Then talks on the phone like he’s on the street with no professionalism.
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February 2021 by Terry M
One of the better banking experiences I've had in my life the staff is friendly and accommodating customer service is also the same way. Unfortunately twice I lost my banking card. Their app allows all your banking information in one secured easy to access at a glance. The app allows instant cancel of the card and ability to replace which arrived quickly.
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February 2021 by jaclyn fox
The tellers at great and the location is great! However hours online are stated 9-1pm Saturdays so I went at 12:20 and they were closed. Really needed to take money from my checking account and couldn't.
