American Eagle in Waterloo, NY offers jeans, tops, athleisure, and accessories designed to make customers feel comfortable. The store carries an inclusive size range in jeans, including men's jeans in Athletic, Skinny, and Slim fits, as well as shorts, joggers, and t-shirts. For women, there are Mom jeans, '90s jeans, dresses, skirts, graphic tees, and tiny tops. The jeggings are noted for their amazing quality and variety of sizes. The staff at this location are consistently described as nice, helpful, fantastic, and providing excellent customer service, with specific mentions of seamless assistance with returns, online order pickups, and other tasks like adjusting belts. The store itself is clean and well-kept, though it can get busy. Customers appreciate the option to order items online for free in-store pickup if something is not available. Many shoppers have been loyal to the brand for over a decade and express hope that this outlet store remains open. It is considered a great place to shop where customers usually find something they like and plan to return.
Matthew is the best American Eagle employee ever and he deserves a raise or several. Never shut this store down. I love buying things here.
October 2024
John was so very helpful and made sure I was informed of all the sales. Great deals and even better customer service!
January 2024
I went there a few days ago because I wanted to finally buy me my first jeans and that’s when I got greeted by Thomas, he was very welcoming and nice, he helped me find the perfect jeans that I would like, he was the best I definitely will be going back!
