Gerber Collision & Glass in Watertown offers reliable collision auto body repair services, supported by a National Lifetime Guarantee for as long as customers own their vehicles. The business is known for its excellent customer service, with friendly staff who create a welcoming environment. Many customers praise the communication throughout the repair process, highlighting how staff provide regular updates and handle insurance details efficiently. Technicians are described as professional and thorough, consistently going above and beyond, including detailing vehicles and offering free parts when possible. The shop has a strong reputation for timely repairs, often completing work sooner than expected. Overall, Gerber Collision & Glass is highly recommended for anyone in need of collision repair, as they strive to make potentially stressful situations manageable and pleasant.
I've taken my truck here twice for repairs, and each time, I have been satisfied each time. Great customer service all around. Highly recommend.
January 2024
They were fantastic. We hit a deer with our truck. They got us in for an immediate estimate and called us when parts were ready. They gave constant updates and when they ran into a snag here or there, they were forthcoming and worked hard to get the job done. We were very happy with their service!
January 2024
The team was upfront about the wait time, but ordered my parts before the appointment to reduce my waiting time. They were communicative throughout the process, and they did a wonderful job repairing my damaged door.
