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August 2023 by Sailesh Pandit
The worst service imaginable. Not sure if it’s mere incompetence or they are just crooks.I live 2 hours away. I have been 4 times to have them work on the SAME FREAKING ISSUE (coolant leak).They have charged me $2000 plus and have not fixed the issue.Will be going back for the 5 th time. One time I had to leave it overnight and get a hotel.
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April 2023 by Heather McCoy
I worked with Jurian Bartelse on the purchase of my new Taos and I had a great experience. Jurian was always knowledgeable, professional, and prompt to reply to any questions I had. Top-notch! Definitely would recommend working with Jurian!
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February 2023 by Aiden Watson
Bought a car from here a few months ago and I 100% recommend going through Ed Donato, he did and will go out of his way to make sure you’re satisfied.
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December 2022 by Dave YT
Chris Leone was the best salesman that I have ever had the pleasure to do business with. He was polite, friendly and honest. He helped me pick out the right vehicle and the experience was great. I would recommend Chris as a sales rep for anyone, he will make sure you are comfortable during the process. He helped get me into a vehicle that I truly wanted, he made it happen! Thank you for everything Chris! ⭐️⭐️⭐️⭐️⭐️
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December 2022 by UnluckyFett
Unless you are buying a car they don't want anything to do with you. No email or call backs from sales or service. It's been a week since my email and over 24 hours since I was told someone would call me. As someone who worked sales, there are no excuses. Under promise and over deliver, not the reverse.
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December 2022 by Jennifer Kindt
I’d give them a 0 if it was possible. Nothing but problems with the service department. They make you wait around for days without a vehicle or for a simple oil change an entire day. I’ve never seen people waste more time than the mechanics that work there. They scam you with their prices and lie about things that are wrong with your vehicle just to rack up your bill and they threaten you if you don’t give in to their lies. They are beyond horrible customer service wise. What business is allowed to threaten their clients. I have never had to deal with such ignorant people who would rather treat you like a piece of dirt than be helpful. Hopefully this review shows some light on the real Bob Johnson because they need to remodel their HR because the quality of their choices in employees has gone so far down the mechanic I worked with looked like he was high.
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November 2022 by Nathaniel Annunziata
Just greaseball mechanics. Don't get your car inspected here. They find faults that no other place will. This is the third year in a row I've taken them for inspection for a first opinion. They fabricate faults that no one else will.This year they said I needed four new tires. I took it to both Midas and Mavis and used my own eyes We all found no deficiencies. Tried to scam me out of $1000.DON'T GO HERE!
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August 2022 by Kandace Spencer
Very pleased with their customer service, Joe and Steve were amazing. Thank you! I’d recommend buying here.
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July 2022 by Connor Pollock
Not worth the drive. Came for an oil change and there was a huge wait from when my appointment was to actually getting in. There wasn’t even enough sitting for everyone.Salesman also lowballed the estimate of my car for trade in. Brought to another dealership and was offered 8k more.It’s Watertown so not shocked.
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July 2022 by Kandy Garrow
I purchased a 2019 Tiguan about 4 years ago. The experience was great! I called back about 5 days ago, looking to upgrade. WITHIN that day I drove away with a 2022 Tiguan. Thank you to Steve, Jordan and the whole team for all of your help. You will continue to have our business for many years!!!
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April 2022 by Benjamin Bush
After having a bad experience at Bob Johnson Ford in Pulaski I was very hesitant about going to any Bob Johnson facility again. However, Bob Johnson Volkswagen impressed me! We worked with Todd Race & he was incredible! He was so kind, never once was pushy about anything, he even went above and beyond to make sure we got exactly what we wanted! He had no problem staying late so we could test drive vehicles and help us in any way! He even helped on his day off over the weekend! The finance manager Jordan was also very nice! Called us at home to talk to us about everything before we made the drive. They even got a car from the Rochester lot for us because that was the one we REALLY wanted and got it here in a timely manner. We we definitely be a returning customer in the future!
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January 2022 by Jenn C
Your better off going somewhere else. Got a vehicle through them in May and had to buy brand new tires and put an exhaust in. This vehicle was inspected twice and they missed those two major parts of the inspection and passed it both times. Regardless of it being a 2017 they sell garbage fix things before selling and you'll get better reviews.
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November 2021 by Scott Lowry
I went in for a radiator repair and state inspection, got estimated at $800. Before I left the vehicle there, the front desk associate and mechanic tells me "I need new brakes and 4 new tires in the amount of around $2,000, including the radiator repair." I told them just to do the radiator. When I picked up my vehicle, the bill went to around $986, more than I was estimated.Suspicious, I took my car to Honda on Pamelia (off bradley st), and got a state inspection for $21. Mechanics said my 4 tires were fine and my breaks were ok. I did an emergency brake test on a hill and did not roll. I called the manager at Bob Johnson Volkswagen and told him the situation, and asked why his employees were committing fraud. He made an excuse about my two front tires looking odd and then hung up on me when I asked him additional questions.If you value your money, do not go there as they will lie and try to get you into repairs you don't need.
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November 2021 by Kevin Crane
Purchased a 2020 Tiguan back in September from Bob Johnson. Purchased the vehicle on a Saturday when it was explained to me that my vehicle had a 5yr/72,000 bumper to bumper warranty. This was explained to me by Walt whom told me he had 30 years at FX/Bob Johnson. Upon picking the vehicle up that next Wednesday I was given a contract for a 50k mile warranty. When I questioned this I was told “I must have made a mistake telling you that.” In addition this vehicle was parked out front for my pickup but was filthy. This vehicle hasn’t even been driven through a car wash, much less a detail. The interior leather had grease spots, tacky, sticky spots all along the door frames and wheels that were caked in filth. This salesman, Walt had 5 days to prepare my vehicle and not one thing was done. After questioning the cleanliness of my new vehicle Walt agreed to take it to the detailers to be “detailed again.” The vehicle was still dirty but much better than previous. Never once did I receive a follow up from the salesman, Walt or any other employee for that matter. To me if you care about my business and subsequent return business, you’d reach out to assure I was happy with the process and product. I would never buy another vehicle there. This salesman couldn’t have sold more than a vehicle a day thus having plenty of time to properly prepare my vehicle for pickup. On top of the blatant deceit about the warranty. This is man that works with VW every single day. He knows which years have applicable warranties. In hindsight I wish I had walked out on a purchase, strictly on that lie alone.
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November 2021 by Scott Lowry
I went in for a radiator repair and state inspection, got estimated at $800. Before I left the vehicle there, the front desk associate and mechanic tells me "I need new brakes and 4 new tires in the amount of around $2,000, including the radiator repair." I told them just to do the radiator. When I picked up my vehicle, the bill went to around $986, more than I was estimated.
