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March 2024 by Jeff Lewis
Great experience. I would recommend them people were friendly and helpful
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January 2024 by Ronald Reeves
The “guaranteed vehicles” are not guaranteed. I reserved a model y several weeks ago, only to be offered a model 3 because the car I reserved was unavailable. It was disappointing as I needed the larger vehicle.Not the biggest deal in the world, but the associate did not seem to care about the issue.Not sure I will use their services in the future.
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December 2023 by jason
Rented many cars and never had one problem with them
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August 2023 by Christopher Fuller
Smooth rental experience. prices are good if you book online.
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August 2023 by Bri
Reserved a car online. Came to pick it up. Apparently they had no cars available. But 2 white men after me were able to drive off in rentals. Not sure if that had anything to do with it.
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August 2023 by Christine Renaud
Always an easy in and out when I do the one-way drop there. After hours drops no problem, and they are quick to refund the card hold.
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June 2023 by Antwon Morrison
I was a little skeptical about using this Hertz based on the previous reviews here but the rental process for me was smooth. The lady at the front desk was polite. I returned my rental after hours, filled out my return form and put it along with the keys in the Dropbox and had no problem with the return. My final total of the rental was actually a bit cheaper than my estimated total so that was nice. Based on my experience, I recommend this Hertz.
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April 2023 by Lola Richardson
$65 for four $0.45 tolls?!!!!!!! I extended my rental online for literally an additional 24 hours and the company tried to charge my method of payment an additional $600?!?! For a Hyundai elantra (lowest class vehicle, rental rate $49/day.) NO NO NO NO
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March 2023 by Rich Gebo Jr. (Rich)
But there didn't have my bank card without that they wouldn't let me rent a car
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November 2022 by Nathan Cole (Athaancaellus)
Absolutely horrible experience. Customer service was terrible and when the car was rented to me it was at a quarter tank of gas. Found they had billed me an additional $170 after having already paid. When called to inquire they told me I had returned it late when in actuality I returned it two days early. Also billed me $9.99 a gallon because I did not fill the tank. I returned it at half a tank which was more than what it had when I received it. Could not get the gas lid to open and the windshield wipers did not work. Had to put in the washer fluid myself. When asked for a refund, I was told it would be 7 to 10 business days of it is approved. The finality of my call with customer service sounds like I am not getting my money back.
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August 2022 by Richard Evans
Terrible. They called an hour before I was to pickup car when I was already on my way to pick it up to tell me they don’t have a car. Hertz has become the bottom feeder of rental car companies since they went bankrupt. Save yourself the misery and go up the road about a mile to Enterprise. It may cost more but you are dealing with a reputable company.
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May 2022 by josh reichard
Did not have a vehicle ready when I arrived, despite the reservation being made over a month in advance. Once I was finally provided a vehicle it had 1/8th of a tank. Returned it with over half a tank and they decided to also chage me $10 a gallon so they could fil it up out of my pocket. Never using this place again.
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May 2022 by Chandi Powell
They charged over $200 to my card when I was only told they would put a $50 hold. Shady staff! If there are fees that WILL be charged, tell your customer upfront!!!
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April 2022 by Michelle Farrell
Worst company to deal with, I had $1200 of Insurance coverage from an accident. I returned my rental 1/28/21 after 30 days of use. I turned my keys in and the guy didn't have me fill out a return ticket so they took it upon themselves to make my return date 3 days after I returned it and charged my account $173.10 for the 3 days the car sat in their parking lot. After 2 weeks of fighting I got that money back. 30 days later I noticed my checking account was overdrawn and Hertz had taken $300 from my account. When I called to ask why they said it was he remaining balance of the bill that my insurance did not pay. They told me they got the extension authorization from Travelers to increase from $1200 to $1500 and Travelers only paid $1200. Now Hertz will not send me proof to fight Travelers on this. When I call the local branch the manager blames it on Coorporate and Corporate blames it on the branch. When I finally got my Travelers insurance adjuster to 3 way call with myself and a Hertz corporate representative, the Hertz rep could not back his word up and hung up the phone. Save yourself the heartache do not rent from Hertz.
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April 2022 by lisa david
Manager Ashley was very unprofessional and unwilling to help at all. My truck went in for repairs and i needed a rental. They said it would be 6 days before it was done. They ended up finishing in 3. Hertz would not refund any money because i “pre paid” so beware before renting from this location. Awful customer service and the manager should be fired.
