Lincare
Medical Supplies
Hours:
1847 Empire Boulevard, Webster NY 14580
Hours
About Lincare
Lincare provides respiratory and oxygen care services and durable medical equipment with the goal of keeping patients safe at home. The business offers 24/7 support, in-home instruction, and set-up. Reviews highlight that specific local staff members are exceptionally patient, kind, thorough, timely, knowledgeable, and easy to work with, often delivering excellent service and resolving equipment issues directly.
However, significant criticism is directed at the company's customer service system. Multiple reports describe an ineffective call center that results in long hold times, misinformation, and incorrect routing, preventing access to helpful local staff. This system has caused considerable frustration for customers needing returns or support. While exemplary individual employees are praised and recommended, the administrative call routing is widely seen as a major obstacle to reliable service.
Most Recent Reviews
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November 2025
Your system stinks, not even one star, spent 4 hours on hold, I have a return , if I don't get thru today it will put to the curb.
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October 2026
Lincare was very fast when I came home from the hospital. I can’t thank them enough. Great service 😊
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October 2026
I had a great experience learning about my new CPAP machine and supplies. The employees there are very good with their patients and always help them in any way they can!!
More Comments(70)
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