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March 2024 by Anselmo Rodriguez
If people just get off their damn phones...
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March 2024 by Yunes Ahmed
DO NOT COME HERE!!!!I’m a black card holder and I came to this Gym more than 5 times and every time I come the employee there charges me cash to come in. The short guy with man bun is in the front desk is absolutely ridiculous. Where’s management!!!!! This guy charged me $45 the first time I came into this gym even tho I’m black card holder. Over 5 visits I’ve been charged over $150 in cash!!!! Absolutely awful I’m never coming here and definitely not bringing my family here. If I can give this thing 0 stars I would.
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March 2024 by Chris Fuqua
Always clean and well maintained.
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March 2024 by Eye Ash
Well many machines so no real wait time to get fit. The workers are very nice. Place is clean
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March 2024 by Brian
This place is clean and has friendly staff.
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January 2024 by Ginés Hidalgo Martínez
Very big and not too crowded, plenty of machines to use!
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December 2023 by Kadir Kursav
Pretty condescending speaking staff. Could learn better people skills.
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December 2023 by Frank DAmico
Everything you need for a great workout. Neat and clean.
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December 2023 by Michael Katsur
Only one complaint. Don't expect to take a hot or warm shower. Water is cool at best. Complained at front desk but weeks later still no change.
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November 2023 by Mary Ritchie
I have been a member for over 4 years. Recently, I returned to Rochester, N.Y. from going to school in Connecticut. I resumed working out in my home gym in Webster not knowing that they cut their hours. One night after a workout, while in the shower - an employee came into the shower area and announced the gym was closed. I was surprised, I told her I did not know the hours had changed and I hurried to rinse offThis employee came back in about 5 minutes and threatened to call the police, I told her I had to get dressed. During that time, she was on her phone describing me to the police. When I had dressed and left the locker room there were two police officers waiting at the entrance with this employee telling them "..she has a record."Found out a week later from corporate I was banned from all Planet Fitness gyms. With no warning - in email, nor at the gym that very night - I was treated like a criminalI am disgusted with the conduct of this employee and the owner.
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November 2023 by Matt Malin
Been trying to cancel my membership for months and have gotten nowhere. Everytime I cal and ask to speak to a manager nobody provides one and just tells me I have to come in to cancel. I have moved and that isn't a possibility. So now I have to go through my bank and create a dispute and have the charges blocked. All for a subscription I used once
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October 2023 by Nick Benge
Super clean gym and no broken equipment. Staff is all around that place wiping and checking cleaning stations. My only question is…where are the ceiling fans?? At least over the treadmills and ellipticals!
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August 2023 by Michael Siena
Really enjoy going here and that there are very flexible hours. Makes it easy to get in and get in a good workout at any time of day. Always clean, comfortable, and reliable. Also lots of available equipment which is nice. No frills but definitely great if you just want to get a good workout in!
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August 2023 by Emma Harris
The manager quite frankly takes his job too seriously for a company that makes millions all over the country, I’ve worked in management at membership based businesses before and never once gave customers a hard time about a one month refund due to the benefit of good customer service. i was questioned about an injury upon request for a medical hold on my account, mean while i crutched in and was still asked for “proof”. I should’ve known right then and there to cancel my account however i showed him my X-rays and went foreword with the hold. I was injured in February, continued to pay through April. Started the “3 month hold”. The charge i received this month was my fault and i should’ve made a reminder for the 3 months. However the fact that i was in a boot, on crutches and asked for proof when i know they could see i hadn’t been in for months was disgraceful and i will not be recommending the Webster location to anyone going foreword.
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August 2023 by Monroe county Friend
The general manager at this location keeps the place cleaner than any gym I’ve attended. Hats off to him and his staff.
