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“I am perplexed by the negative reviews! My experience has always been positive no matter who helps me. Furthermore, our mail is almost always delivered in a timely manner. No complaints here.”
“Nice little town post office. If you want fast service and top of the line quality this is not it but this is not what it was meant to be. This place is your local, get to know your customers, feel good type of place. Service is just how it is , slow and smooth. Love the small town feel post office.”
“I frequent this post office for all of my business needs, and I have to compliment the staff (especially Doug) as they’ve always been very helpful and kind. I’ve been to many other post offices where the staff couldn’t care less about assisting you, but that’s not the case here. I’m very happy with the service provided!”
“I had to come do a review because folks tend to review only with bad experiences and not good ones. I come to this post office because it's close to us, closes at 3 on Saturdays, and the folks behind the desk are so helpful and nice. Never have had an issue and I've had service by different personnel. I like this over any other post office in Rockland... especially palisades mall where one person in particular is rude and miserable.”
“Karina is new Post Master.Though very busy she ww helpful, efficient and kind when yet another Amazon Prime package went astray. Starting to wonder whether Amazon Prime is worth a nickel.”
“Great little post office. Never a line and Joe is always super friendly, helpful and willing to go the extra mile for you. I had to send a package that didn't quite fit in the standard box and he took the time and effort to bend, fold and tape it all together so I could send it. Way more than he needed to do!”
“I’ve been coming here for a while now. The counter people are super nice. The rest…. We’ll USPS is my last choice with any packages. They lie and pass the buck with the worst of them. I sent an overnight package cross country and the carrier ON VIDEO went to the door, looked around and left. No notice, knock or doorbell. The same carrier came back the next morning, signed my clients name (incorrectly) and dropped it in the mail box. They denied me a refund with no explanation. I have the cure… it’s ongoing ???”
“I use this post office regularly for my business for the last several years and never had any problems. I find the staff friendly, personable, hard working, and efficient. Every now and then they go beyond the call of duty for me and I appreciate it. Keep up the good work!”
“I want to express my gratitude for the exceptional service provided by Christina during my recent visit. Her warmth and professionalism made the experience truly enjoyable. Christina went above and beyond to assist me demonstrating a high level of courtesy and efficiency. It's refreshing to encounter such dedication to customer satisfaction. I commend Christina for her outstanding service during the adjustment of the highland falls joining Fort Montgomery. Thank you!”
“Everyone is always pleasant and courteous. Post offices have a bad rep sometimes but I find this one stress free and easy. I don’t really get the negative reviews. Sometimes packages get lost because it goes through a huge system after it leaves the local branch. I wouldn’t blame them for that.”
“Love this post office & everyone that works there. I mail out tons of packages for my Etsy shop here (when the lines are super long and when there is nobody there) and have never encountered any "rudeness" like these other reviews say. They've always been nice!”
“The women who work here are the kindest and most patient employees I’ve ever had the pleasure of working with at a post office. I will never use my local post offices again because this was by far the best experience I’ve ever had. They helped me use up old postage I ordered incorrectly so I could mail several packages without wasting it or buying new stamps. They were patient and kind and pleasant with everyone. We had a lovely conversation while they helped me and I honestly can’t say enough nice things. Best post office in the COUNTY!!! Thank you and muita obgridada a meu amiga nova, who even practiced Portuguese with me! ❤️❤️”
“Today, the post office and the workers are just great. Years ago, there were issues. But now the people behind the counter are both helpful and friendly. It is always nice to go to the Post Office now.”
“Jonish and the two ladies that work there are amazing. The lines can be long; i wish they had more people sometimes. But other than that its a clean facility and i have never had issues”
“Honestly no idea why this place has such a low rating. Been living in Ossining for about seven years now and I wouldn’t trade this postal office for any other one. Always a positive attitude and will to help! Every time I go in there they are always smiling and ready to help. You know dmv offices and pretty much any gov office is filled with snotty not wanting to work people but these people are good hard working people that always do their job with a smile and what more can you ask for. Ok bye”
“I came here to confirm business hours so I could run errands and am sorry to see the reviews. I’m leaving this five star review here for all the folks who, like me, get mail sent and received on schedule, regularly. This isn’t a restaurant or a hotel or a gentrification haven - nor should it be reviewed as such. Everyone there seems to be working efficiently in a time where there are more packages than ever, but no budget expansion and few upgrades.
Also, I have never once been harassed there by folks standing around; loitering is a racist concept and the descriptions of harassment in some reviews illustrate why. Observing folks hang out might create certain feelings in your body, but folks don’t deserve to be removed from a sidewalk because you’re experiencing feelings.”
“I am very satisfied and very much appreciated with usps 's extra effort in Highland Mills. My parcel has been courteously delivered on time by post Master. Thank you”
“I've read all the bad reviews and I got skeptical although I went and spoke with the lady about it, she said I don't know about , I am new, she also said " I am here to change that"...well let's hope for the best.”
“I don't understand why all the negative reviews because Debbie, Sophia and Adrian are simply the BEST!! They're all so helpful and friendly and most importantly, extremely efficient and fast!! It doesn't get any better!! Instead of 5 Stars, I would rate them a 10 out of 10 if I could!!The service at this Post Office is excellent in every single way!! I wish every U.S. Post Office was this wonderful!!”
“Tyrone is an amazing employee that deserves recognition. He was kind, helpful and had a smile on his face the entire time I was at the store. I had multiple packages going to multiple different places and was overwhelmed by my toddler all at the same time. If it wasn't for Tyrone making the process feel like a breeze, I'm not sure how I would've done it. Thanks Tyrone!!”
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“The post office located in West Haverstraw, NY gives exceptional customer service. The young man of Indian descent with short black hair, is dedicated, reliable, very friendly, professional, helpful and gorgeous.”