Optimum in West Hempstead offers a full range of services, including high-speed Internet, mobile phones, and TV. Customers can enjoy the latest 5G mobile phones on America’s largest 5G network. The store staff are helpful and friendly, providing quick support for returns and setting up new services. Customers have praised the knowledgeable staff, especially individuals who demonstrated professionalism and patience. The store provides in-person assistance to help find the right devices and offers options to save money on bills. Some customers mentioned parking challenges due to nearby businesses. While overall experiences are positive, some find prices too high and feel cable service is declining. There are also suggestions for more channels and better customer amenities like restroom access. Overall, Optimum aims to provide helpful support and quality service for all your connectivity needs.
The people working in this Optimum store are very nice and helpful had to return 2 cable boxes and was in and out in 10 mins. The only bad thing is the parking it’s next to Starbucks and they take up all the spots to park
July 2025
We went during the week on a weekday afternoon so it wasn't that crowded. We set up new service pretty quickly. The guy was very knowledgeable. Overall I would say it was a good experience here
July 2025
My cable box isn't working. can I go in and replace it with a functional one?
