Optimum in West Hempstead offers a full range of services, including high-speed Internet, mobile phones, and TV. Customers can enjoy the latest 5G mobile phones on America’s largest 5G network. The store staff are helpful and friendly, providing quick support for returns and setting up new services. Customers have praised the knowledgeable staff, especially individuals who demonstrated professionalism and patience. The store provides in-person assistance to help find the right devices and offers options to save money on bills. Some customers mentioned parking challenges due to nearby businesses. While overall experiences are positive, some find prices too high and feel cable service is declining. There are also suggestions for more channels and better customer amenities like restroom access. Overall, Optimum aims to provide helpful support and quality service for all your connectivity needs.
I was at your West Hempstead store and was served by a a wonderful guy (Mohamed) . He was very polite, professional and helpful. He was patient with and answered all my questions and concerns. He is the best.
July 2026
Very good installation internet service representative Mohammed helped me quick and easy. Might come back in for mobile because of his experience and expertise.
July 2026
5 star experience with representative Mohammed. Took care of my mobile service and was hassle free.
