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“Lene at the Hicksville location has been an absolute pleasure to work with. I have been at this location for over 3 years and she as consistently worked with me. Also this location is very clean and very accessible!”
“Big thanks to Freeport Self Storage staff for the smooth and transparent process on getting our storage unit set up. Roslyn was especially very helpful and kind with the set up and answering all our questions and concerns.”
“EXCELLENT!!!!! This is the place to go if you need a rental. I rented a 12 passenger van and everything went smoothly. Maria was a pleasure to deal with. She courteous and helps makes sure everything goes perfectly well. Definitely would reccommend Empire to anyone who needs a rental vehicle.”
“I called last minute because my husband and I had an issue with another company canceling on us last min and they were so accommodating, Connie helped me and she was so sweet she got me a rental near house she helped me book last minute over the phone she was so nice to me and so patient. Very nice company can’t wait to pick up the car tomorrow thank you Empire!”
7AM - 7PM
20A Sheridan Boulevard, Inwood
Truck Rentals
“Excellent experience. Customer service was always friendly and professional. John was especially helpful in the Inwood location. He answered my many questions and was eager to assist.”
7:30AM - 6:30PM
75 Denton Avenue, New Hyde Park
Truck Rentals
“I recently went to Penske to pick up a car carrier, and I couldn’t be happier with the experience. The staff members were exceptionally helpful and professional from start to finish. They went above and beyond to ensure my rental was in perfect condition, taking the time to check every detail and make sure everything was safe for my trip.
Their dedication to customer service and attention to detail gave me peace of mind, knowing I could travel without any issues. If you’re looking for reliable equipment and a team that genuinely cares about your safety and satisfaction, I highly recommend Penske!”
“William was very helpful and knowledgeable! The check in process was smooth and he explained everything very thoroughly and clearly. The drop off process was just as seamless. With moving already being a pain itself, it’s important to have a person be patient/understand and William did just that.”
“Do not try to reserve online as it seems it means nothing and it's not related to inventory at each site. Call and reserve it so they can confirm they have the vehicle. I reserved online for another location and no one called me, I called in and they told me they don't even carry that model. Also note that they only take cash for rentals which is especially odd as they use cards for holds.
Aside from that, you basically get what you pay for. As others have mentioned the vans are not well maintained. Although I didn't have a problem mechanically, the radio didn't work and the interior was rougher than a Uhaul. It shifted kind of rough and you could tell the shocks were probably at the end of their life. But for what you pay, it's not a bad experience. I rented a Micro Mover and it was exactly what I needed and I saved gas as opposed to the larger vans that you'd rent from Uhaul or Home Depot.”
“Spoken to Lisa yesterday and I couldn't believe how cheap the prices were especially for the 10-passenger Sprinter with the (4) Captain chairs. I used to be a loyal customer to another sprinter rental business until they changed their policy (that now you had to rent their sprinters for a minimum of 3 days for the summer.....they just lost a customer and Empire Rent A Car just gained a new loyal one).”
“Hub truck is absolutely great !!! From our sales rep Jason to the svc manager William in Garden City. They always stop what they are doing to take care of our needs. Can’t ask for more than that!!!!!”
“a polite worker (bryan/brian) helped me out when I left a personal belongings in the front of the truck & was worried my stuff would’ve gotten lost or in the wrong hands but he went out of his way to help me to retrieve my items before someone rented the truck definitely recommend this place!!”
“I really appreciate how friendly and professional the person who help me rent the right vehicle was! She was able to get me into the vehicle I needed very quickly. I would definitely recommend this location to my friends and family!”
“2nd time here.- very helpful, quick, reasonable. This will now be my GO TO place for any auto issue. First visit, needed immediate assistance for car remote battery... sounds minor and simple- but was late in day and other places were not helpful. Second visit- needed NYS inspection. Was in and out in under 30 min, without an appt. Had initially made appt at Mavis, down road. Well- lesson learned: AVOID MAVIS. Mavis rude and had zero sense of customer service.”
“Joe at Stone & Son’s was pleasant and helpful. This was my first time renting a U-Haul and he made the process smooth and seamless for me. He answered all my questions and made sure I had everything I needed before I pulled away. I appreciated him giving me tips and things to look out for. I’ll be looking to rent all my trucks/vans from this location going forward.”
7:30AM - 4:30PM
210 East Merrick Road, Valley Stream
Truck Rentals
“What a great place to rent trucks from! The staff is friendly and efficient. The equipment is in good conditions and reliable. Drop-off is easy. Thanks for your help!”
“Christian made our experience really good. The only bad thing is when we went to the store it was under 15 degrees outside and the thermostat within the store was locked at 61 degrees, making the store extremely cold. Something should be done about this.”
“Ed provided exceptional service during my visit to UHaul. He is attentive, professional, and extremely polite. He moves with purpose and ensures everything is handled efficiently and correctly. Ed is truly a huge asset to your organization, and his dedication to excellent customer service does not go unnoticed.”
“The customer service was great and the agent that helped us was very friendly had a great sense of humor and respectful and maid us feel at home thanks for the hospitality recommend this location to friends and family any time.”
7:30AM - 5:30PM
2204 Hempstead Turnpike, East Meadow
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“I had a great experience with Safeguard Self Storage! Joshua provided excellent customer service and was very professional, friendly, and helpful throughout the entire process. He took the time to answer my questions, explain everything clearly, and make sure I felt comfortable with my decision. It’s refreshing to receive service from someone who genuinely cares about helping customers and making the experience as smooth as possible. Employees like Joshua make a real difference in the overall customer experience. If you’re looking for a storage facility with great service, I definitely recommend Safeguard Self Storage. Ask for Joshua!”