FedEx Ground
225 Thruway Park Dr, West Henrietta NY 14586 Hours
Hours may fluctuate. For detailed hours of operation, please contact the store directly.
About FedEx Ground
FedEx Ground at Thruway Park is appreciated for its helpful staff and convenient package holding, which eases online shopping. Customers often find the staff to be very nice and friendly, making package pickup a positive experience. The location is useful for those looking to simplify shipments and reduce stress. However, some customers experience delays at the Rochester facility, with packages often delayed or repeatedly marked as arriving the next day. In one case, a customer had to drive 30 minutes to retrieve their package after the facility failed to deliver it correctly. There are also complaints about packages being left at the wrong address, leading to frustration with staff and service quality. Overall, the location offers helpful service but faces issues with delays and package handling.
Most Recent Reviews
January 2024
I just stayed home all day to sign for a package. I was literally sitting at my front door from 6:00 PM until 6:40 PM expecting the driver. Looked online and the FedEx tracker said the driver attempted delivery at 6:31 PM. Even better, the package was back in West Henrietta at 6:58. It takes over 40 minutes at 65 mph...
read full commentDecember 2022
Your service stinks. My package was left at the wrong apartment. The right address was on the package. Lazy staff you have. Or maybe they can't read. I would never do your company.
May 2026
If I could give it a 0 I would my package has been delayed 5 times and delayed for a week now worst shipping company ever hope nothing ever gets shipped by them again.
More Comments(124)
- West Henrietta, New York
