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March 2024 by Joe Rodak
FedEx is the worst. I talked with a driver. About one of my last packages. He said he would make it where I didn't have to sign for the package. So I don't have to miss a day of work waiting for them to come to my house. Now the package that I need is. Back on the truck because it needs to be signed for. You can't speak to anyone local. Just AI or foreigners from over seas. That have no clue what they're doing. If it were up to me. I would NEVER use FedEx.
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February 2024 by M J
Unreal
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February 2024 by E Ons
Professional, courteous prompt service!!
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February 2024 by ripple Marfatia
I have a package in west henrietta rochester ny which is an hour away from where I live. The package has been there for 3 days & don't have a status on when it will be delivered. I offered to pickup the package @ that location but they were unable to let me do that. Frustrating !!!
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January 2024 by 789445155xxx (tracking number)
I just stayed home all day to sign for a package. I was literally sitting at my front door from 6:00 PM until 6:40 PM expecting the driver. Looked online and the FedEx tracker said the driver attempted delivery at 6:31 PM. Even better, the package was back in West Henrietta at 6:58. It takes over 40 minutes at 65 mph to get from my house to the West Henrietta using the parkway. So either the driver was exceeding 80 mph, or the driver was lying. 1-star is not low enough.
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December 2023 by Kaeli Cockrell
I just got a third notice for the third day in a row that my package, which was out for delivery AGAIN, was delayed due to weather. It's 50° and sunny. I've changed my work plans two days in a row to sign for this package. Quit with the laziness and just deliver it!!!!
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December 2023 by Cool GamerCharles
Said they came to my house and lied i was home all day i think the driver was high on drugs
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December 2023 by Dewayne Harold
They speed down my street like they are going to a fire
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October 2023 by Brian Hein
Missed delivery. Left signed door tag with drop off instructions that were not followed and delivery was once again delayed.
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May 2023 by Robert J
Every time I get a big shipment of some sort, it always for some reason gets delayed at the west Henrietta facility in Rochester. One time over a week.
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February 2023 by Victoria Bourgoine
Continues to say my packages is delayed and is arriving the next day over and over I even changed the location to the fedex store on Jefferson and they won’t take it there! Absolutely ridiculous… I went to this location later this morning and everyone was very nice they found my package for me and I was able to leave with it, just a little upsetting that I had to drive 30 mins to go get it myself
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January 2023 by Rosanna Palermo
The driver keeps dropping packages in plain sight of the street instead of on the landing by my front door. I've called 3 times and nothing changes.The latest rep, "Mia" at the 800 463 number barely speaks English even hung up on me when i asked to speak with someone else. I will no longer deal with this company and their cronies, and will make sure to buy only from companies that do not use Fed Ex. Clearly, my business is not important to them.
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January 2023 by SooCazTTV
Was told my package was going to be delivered and then keep getting delayed, status update keep changing to next day, by end of day. Eventually I called customer service that advised me they didn't even put my package on a truck yet to be delivered, and would not be delivering the package to my house and if I want to pick it up I could. I laughed at how unacceptable that answer was, there have been Fedex 2 truck on my street today alone and you had my package at the facility and couldn't get it on a truck for 3 days?? If you have a choice get UPS to deliver your items they are on time.
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January 2023 by Shelly Pooley
The robot won’t let you talk to an actual person. My package was delayed 2 days and it had live plants in it. Heat packs are only good for 3 days and I’m going on 5 days now.
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December 2022 by Elaine I Trenkler
Your service stinks. My package was left at the wrong apartment. The right address was on the package. Lazy staff you have. Or maybe they can't read. I would never do your company.
