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“Penfed's main customer service # routed to Lela at this branch, and she is a knowledgeable delight. I was hoping she could get credit for the sale in some way, but no she was just happy to be of help any way she could! Penfed has a great company culture and excellent rates (I got an autoloan in the past with them - I was told no origination fees or pre-payment penalty, and paid the loan off early without issue). Didn't know they had branches, and wish I had one near me!”
“I highly recommend Mid-Hudson Valley Federal Credit Union for their outstanding commitment to community education and financial empowerment. As a community partner through Orange-Ulster BOCES, we have had the pleasure of working closely with their team, and they have been exceptional.
They consistently provide informative, engaging, and personalized sessions for our students and community members, helping them better understand financial literacy and the wide range of services available to them. Their professionalism, responsiveness, and genuine dedication to making a positive impact truly set them apart.
We are grateful for this partnership and look forward to continuing our collaboration.”
“Kathleen Mazzuca is a truly exceptional employee. She helped me through a problem I was unable to resolve, and needed help with. Without question, Kathleen made it a priority, continued to follow up, and resolved my issue. Thank you!!”
“I was welcomed by Brian for my transaction today. He is always a pleasure to work with, when I come into the South Plank Rd. Also, chatted with Jodi. I am so glad that we the ave this branch so close to my home.”
“The employees here have taught me so much about how to manage my money. This credit union is pretty awesome. I went in asking for advice on a car loan and on cds and money market savings and they all had great facts to share. I highly recommend you start banking here!”
“Great service, great car loan rates. I was approved for a car loan, but the deal fell through. Sunmark was open late on a Friday night and was able to switch the loan and the car insurance to a different car after 5:00 on a Friday. I picked up the check the next day. Wow!”
“A Very Friendly place to bank! I am always greeted by someone at the entrance and the tellers and loan staff are alway there to help. It is very easy to get an appointment. Calling by phone can sometimes be a difficult process. Other then that it's all good.”
“Talia is AMAZING!!! Very personal and professional! I appreciated her attention to detail!!! Love you guys. The meaning of life is to find your gift. Talia was a gift to me today.”
“Mathias at this branch is such a help! After being pressed for time having issues with a loan with another bank he made this quick and easy and the two times I met with him have always been pleasant, and everyone in branch is always kind!”
“I’ve never left a review of a bank before but my friends at HVCU are so good to me! If you own a small business, 10/10 would recommend! Financing rates were the best for me!”
“This is a people centric bank Although the tellers change frequently the middle management and above is focused on the credit union members. That's what the customers of the bank are called. It seems people matter to this bank. Some things that I need they can't do, like foreign money transfers but they do 90% of what I need.”
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“Great customer service experience on my 1st time calling into PenFed inquiring about becoming a member. Very easy process to get into PenFed & I couldn’t be more happier now that I am member.”