This Verizon store, located at 701 Orchard Park Rd in West Seneca, provides an exceptional in-person wireless experience. The consultants are repeatedly described as wonderful, smart, polite, patient, and professional. They are experts who know their stuff and deliver what Verizon promises. Staff members help customers with phones, including Apple iPhone and Samsung Galaxy models, and with Verizon plans. They assist in upgrading devices, transferring data, and finding the best deals for a customer's budget, often thinking outside the box to solve problems. The team is courteous, thorough, and efficient, taking time to answer all questions without pushing purchases. They provide clear explanations and help customers feel comfortable, even under difficult circumstances or with those who are not tech-savvy. Multiple reviews highlight this location as highly recommended, especially when compared to negative experiences at other corporate stores. Customers are encouraged to call for an appointment or stop by to shop for wireless accessories, exclusive services, and the latest promotions.
Darryl is the absolute best ! my MIL had a problem phone and he went above and beyond to help out!
December 2024
Isaiah and Andrew did a great job helping me to renew my contract. They were very professional and explained everything to me in a clear and concise manner. I recommend that you visit this store for all your Verizon Wireless needs!
November 2024
Darryl was wonderful. He helped me with my phone. I was very upset and stressed out. Now I'm happy. He is very smart, polite and patient.
