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July 2025 by Kellie Zestanakis
The latex helium balloons deflated less than 12 hours after I got them. Never experienced anything like that. And also they weren’t even ready with my order for the time they were supposed to be. Would never order balloons from Michael’s again based on this experience. What a waste of money.
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July 2025 by rocco saraceni
Well organized
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June 2025 by god like
Had everything I needed
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May 2025 by John Smith
Worst experience of my life. Never been treated so poorly by two employees Delores and Kiniah. I waited an hour just to place an order. Was then argued with as I simply said as soon as possible with then repeated “I have to know a specific time.” Later was told I demanded immediately to be done and it is not their balloon policy. I simply just wanted the earliest time they could. Delores then told me I spoke to a male manager which I never did and she did not believe it took an hour to place the order. The amount of rude tone and behavior by them even took other customers nearby by surprise who even waited when I left with my small child in disbelief by how rude and disrespect we were treated. It is hard to put in words how rude they were. I was then reprimanded that I didn’t pay before the balloons were filled and that’s what I was supposed to do. I had no idea and was happy to pay at anytime which I did immediately before I left. I hate leaving these reviews but it really was awful. Attached is the 5 dollar balloon that was a burden to fill and is only half filled.
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July 2024 by Jen Pett
It’s your usual Michaels
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July 2024 by ab taylor
They are already a season ahead
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July 2024 by Donis Gil
Tons of options for crafting ideas. Not too busy so you can checkout quick.
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July 2024 by Lilia Kolbert
Customer service at Michael’s has gone down the drain since Covid. Pat is the most miserable manager, someone save this women and get her in a non customer facing role. I’ve interacted with her multiple times in the last year or two and she is consistently horrid.
They can’t help your wrap up glass or provide a box for the $150+ your spending on merchandise. Pathetic.
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July 2024 by Terrence A.
Store is neat and organized. Sometimes it's a task to get help from staff but not always. Always a sale going on too
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July 2024 by Jermaine Hill
Had everything
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June 2024 by Debbine Murray
Great place to shop
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June 2024 by Madison Ave
Love this store - they have everything I need to be my creative self. I just wish there were more reps on the floor because sometimes everyone needs a little help.
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June 2024 by Jacqueline Stewart
The store is stocked very well and the employees are extremely helpful.
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June 2024 by Manisha G
I had 4 candles for pickup and instead of informing me they did not have 2 of the candles they put two candles of the wrong size & color in my pickup bag. Once I noticed they were not helpful at all, did not apologize & the associate that went to “check the shelves” said they didn’t have what I wanted. The return took longer than it should have and neither the manager apologized. Incompetency at its finest. To top it off I went back to the aisle to check myself and found what I needed, the associate never checked properly or didn’t check at all.
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June 2024 by Ashley Genova (Ashley G)
the staff here is so friendly and helpful. I needed to pick up a large order for work and couldn't find it at the front of the store with the regular pickup things (which is understandable, it was quite a few bags) and the staff was very helpful in getting me situated and on my way quickly.
