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2 - 6PM 9AM - 1:30PM
5815 Rome-Taberg Rd, Rome
Banks
“Come down to this branch the people here are great and helpful. Oleg is amazing what he does for this bank he does need a raise for the hard work he does for this branch and he need to get recognize for the hard work he does for Woodforest national bank”
8:30AM - 4:30PM
937 Seneca St, Rome
Banks
“The best financial institution around!Staff is always kind, personable and helpful in person as well as over the phone.Stephanie, Debbie, Gina are the best tellers around!Laura has become a friend that has helped us many times through the toughest situations and Karen is an equally great bank manager.I've never encountered such awesome individuals - in Hawaii, where I'm from or here in upstate NY.”
9AM - 5PM
231 Hill Rd, Rome
Banks
“Everyone from the front desk to the teller were amazing. Joseph Varano helped me open accounts after so many years. He answered all my questions thoroughly and made the process easy and smooth!”
“I CALLED THE BANK THIS MORNING AND ASKED THEM TO DO SOMETHING FOR ME AND THEY WERE VERY NICE TO ME AND TOLD ME THEY WOULD SEND WHATEVER I NEEDED TO MY HOUSE. I LIVE IN SYRACUSE, SO IT'S HARD FOR ME TO GET TO THE BANK. AND THEY'RE HELPING ME OUT BY SENDING IT TO ME. DEL WAS VERY HELPFUL. AND VERY POLITE IN ACCOMMODATING, THANK YOU, BERKSHIRE BANK FOR BEING THERE FOR ME, FOR ALL THESE YEARS.I WISH YOU NEVER MOVED FROM SYRACUSE , BUT I'M WILLING TO TRAVEL TO SEE YOU. THANK YOU AGAIN FOR FORTY SOMETHING YEARS OF YOUR SERVICE..”
“The branch in Rome N.y is OUTSTANDING. There is not one person who is not kind ,helpful , respectful. They are always smiling and the way they work together makes you want to only go there . I will not go any where else . Had I not tried th
is branch I was getting ready to close my account . They sure deserve to hear from their higher ups on how good of a job they are doing.”
8:30AM - 4:30PM
9212 River Rd, Marcy
Banks
“Very easy to conduct business here. The staff is attentive to your needs and answers or gets the answers to all your financial questions. Friendly place to do your banking.”
“For the last 3 years, I have worked with Pam Way and Katie Ullman for assistance in reviving interest in the Ride for Missing Children-Mohawk Valley, a 30-year community event. Pam and Katie renewed the look and feel of our print media. They are professional and knowlegeable about the mission of this event. Add that to their vast expertise in promoting community fundraisers such as ours, I state unequivocally that their input has been invaluable to our leadership team and the recent growth of the RFMC-MV is due to their efforts on our behalf.”
“We needed a notary public, and they told us to just come on in when I called to make an appointment. When we got there, the bank was empty save for a few staff. It was clean and bright. Everyone was nice. Our notary was kind, and it turns out Community Bank provides Notary Public services for free as a service to the community. You don't need to have an account with them. How awesome!”
“The Staff is always friendly, helpful and I am always able to complete my task. I love the efficiency of my deposits clearing and the online Key App is exceptional. I have had personal and business accounts in 5 different local banks and Key Bank is kept my business for over 20 years. Thank you for being my bank.”
“I am commenting on my girlfriend's site.Amanda at the New Hartford , NY location did a great job for me today concerning my tax issues. She did a terrific job and settled the problem I had.Thank you,Amanda.”
“I have been seeing different post about Mrs Donald Maureen platform everywhere and a lot of traders keep on saying reach out to her, I eventually did and it turns out to be legit.I did an initial investment of $1000 and I received a surprised profit of $12,250 after 6days of trading, I followed her instructions with which i invested and within a week I got back my profit, I started seeing good results. Last week l made a successful withdrawal. Just stop worrying she will help you out. Thank you very much Mrs Donald Maureen.I would advise anyone seeing this post to contact her, I m responsible for the content I post here on Facebook, I m so serious about this you can inbox her directly via:”
“This is a great bank all around. Everyone is very helpful and always courteous and friendly. Has been able to provide complete service for both our personal and business needs”
“I cannot say enough about this credit union! From the moment I opened my personal account to managing my business finances, they have consistently gone above and beyond. The staff treats every member with genuine care, taking the time to listen, explain, and find solutions tailored to individual needs.
What truly sets them apart is their commitment to the community. They aren’t just a financial institution—they’re a partner invested in helping people and local businesses thrive. Whether it’s offering guidance on savings goals, supporting small business growth, or hosting community initiatives, they embody what it means to put members first.
Every interaction feels personal, professional, and supportive. It’s rare to find a place where customer service is this exceptional across the board. This credit union is more than a bank—it’s a trusted ally for both personal and business success.
Highly recommend to anyone looking for a financial institution that truly values its members and community!”
8:30AM - 5PM
1701 N James St, Rome
Banks
“Just opened an account. The teller was helpful and I got set up immediately. It was quick and painless. Friendly atmosphere. My mom highly recommended this credit union. So far. So good.”
9AM - 5PM
2 Franklin Avenue, Clinton
Banks
8:30AM - 5PM
4311 Middle Settlement Rd, New Hartford
Banks
“Superior customer service, I just wish fraud detection would call you as soon as they put a hold on your card-rather than you having to call them when it fails at the grocery store, scrambling before the bank closes.
Edit: they did call, Verizon was just overzealous about blocking their number and not notifying me. Review changed to reflect new development.”
8:30AM - 5PM
2711 Genesee St, Utica
Banks
“Had the help of South Utica branch manager Amanda Ossont. She was incredibly helpful in dealing with accounts after my aunt died. The entire staff at that branch is exceptional but I was most impressed with the branch manager’s kindness and consideration! I wish we had a GPO in Albany!”
9AM - 5PM
1148 Erie Blvd W, Rome
Banks
“We as a family applied for accounts here and was a absolute pleasure to deal with everyone in the bank, especially Kimberly...
Highly recommended”
“The staff are friendly they helped me.they are little strict on the requirements and charged a fee for a check to cash( I don't have account with them)Other then that very helpful and friendly”
“My experience has been excellent with this bank. Very courteous employees and managers. Always willing to help. We've had them do several tedious tasks (wires, cashier's checks, etc); they're always on top of things.”
“First of all can't thank enough for all of tellers and managers in this branch but if we could we would have given Austin Fuller 10 stars and more for going above and beyond for us Austin again thank you for bottom of our hearts. Thank you for seeing us as people not only as customers we can't recommend enough if you guys are going to Whitsboro branch and need help we anything just ask for Austin you won't be disappointed!”
9AM - 5PM
50 Genesee St, New Hartford
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“PLEASE GO TO BOTTOM FOR UPDATE. Received a fake $100 bill on 5/17/24.Bill was in a large withdrawal that I used to pay off a loan at Access Federal Credit Union 1/2 hour later in Clinton. Customers beware. (I suggest cashier's checks but kind of stinks that my own financial institution passed a fake bill to me, I expect my bills to be legitimate when I go to a bank). Been a CBNA customer for 13 years, have to say Im pretty disgusted that my own bank didnt look out for me. And yes the Access withdrew $100 from my account so I'm now out the $100 because I have to write a check to make sure my account doesn't get overdrawn at Access.
UPDATE: The branch manager Julie contacted me and we had a very positive conversation about the situation that unfolded. She took the information, investigated and talked with her bosses. We reached a positive solution that was fair and just. Julie was first class, and genuinely cares about her customers. That is why I have changed to a 5 star review and want her to be acknowledged for her stellar customer service skills.”