Kitchen & Bath in White Plains, NY

“Why shop at Home Depot when you can get such fantastic service and selections at this great family business? Carmine helped us and multiple customers on a busy Saturday. Despite the crowd, he was not only friendly and calm but helpful, knowledgeable and patient with everyone. I will definitely be going back, the prices are just as good as the big box stores, and the quality and service far superior.”

“I couldn’t be happier with Kathleen’s help in designing my mother’s kitchen. She made the entire process so much easier by listening to my ideas and bringing them to life in the most beautiful design. Kathleen was incredibly helpful, answering all our questions and providing numerous samples. Their showroom is vast and truly aids in making decisions for your home. If you’re planning a kitchen remodel, ask for Kathleen, she’s like having an interior decorator without the extra cost!”

“This is a review of one specific location (White Plains at the Westchester Mall), on one specific day (a wintry afternoon in February 2022), and one specific person (Sonia), but it also happens to be a review of my entire journey with Crate for 15+ years.

When I had my first job in NYC, I used to frequent Crate and its funky cousin, CB2, down in Soho.

Recently, I needed some new furnishings and had the great fortune to stumble into the store and speak with Sonia. She was not only design savvy (as in, I trusted her design judgment and aesthetic recommendations), but she was also engaging, dynamic, and fun. Elevated customer service. She's the type of person I would like to work with (or for) if I ever left the comfort of my home office.

She made the furniture-purchasing experience stress-free and enjoyable. If I could give her a raise myself, I would.

Also, I had only a brief exchange, but the manager of the store (Allisa) gave off really good vibes--and let's face it, retail is all about vibes.

The White Plains store is beautiful, clean, spacious, and thoughtfully laid out. I find myself visiting a few times a year--even when I don't need anything, just for inspiration.

This time I needed a ton of furniture, and I'm glad I chose this place over the competition.

Plus, Crate does a lot of business with Europe (including my motherland, Poland), and they seem to be making a bigger push toward the sustainability / fair trade / support-local-artisans movement. I hope they continue moving in that direction.”

“I truly love this Williams-Sonoma location! Huge thanks to Diane always being so helpful and accommodating. She’s always got a welcoming smile and I love how enthusiastic she is! Special shoutout to Kurt and Lawrence also as they’re always so friendly and kind!”