New Balance has garnered positive reviews for its exceptional customer service and knowledgeable staff. Many customers have highlighted the expertise and patience of employees like Daniel and Jacob, who provide personalized assistance tailored to individual needs. Shoppers appreciate the attentive service, especially when it comes to finding the right fit for specific foot problems. One customer noted how helpful Jalani was in locating the perfect sneaker for their unique requirements, even going the extra mile to order a specific size. The store’s attention to detail, such as having shoes laced and ready for trying on, enhances the overall shopping experience. With recommendations for those with foot issues, New Balance stands out as a reliable destination for quality footwear and dedicated service. Customers leave feeling satisfied and grateful for the support they receive, making this store a trusted choice for athletic shoes and more.
Jacob was an excellent help to my mother who visited the store today . She raved about his customer service and his knowledge of the product. He was attentive and is definitely a huge asset to the store .
September 2025
Daniel is a gem! He is very knowledgeable and helped me choose the correct sneaker for my podiatric issue.
August 2025
Daniel at the New Balance Store in White Plains was very helpful, knowledgeable and patient. I had to make two trips to get the right shoes and it was definitely worth it! Thank you Daniel.
