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September 2025 by Iliriana Ramsey
I went to the westchester on Monday and it was an amazing experience. Laura C. helped me pick clothes and was super sweet. She made my shopping so much easier. ❤️🫶
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September 2025 by Ruby Tharakan
Carol and the ladies (which I haven’t gotten their names) at the fragrance counter were phenomenal. Provided amazing customer service and assisted me very well! I tried to do the survey that was provided on the receipt and it didn’t work. I’m very grateful for the experience!!
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September 2025 by Canure Bell
Lovely place to shop
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August 2025 by Amanda Delle Bovi
Jordan, Sam, Wanda, and Em were the best associates!!!! I had an audition in a few hours, and they helped put together an outfit for me that met the needs for the audition. They were patience, creative, kind, and so fun! They made a possible stressful experience into a real-life fashion show for me. They are the best!!!!!!
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August 2025 by Sandra Barreto
Always great customer service 👌
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August 2025 by Angela Lepore
Very big selection for all ages. Nordstrom is my favorite store, I always find good deals. There's plenty of parking available, they have a Cafe also.
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August 2025 by M L
I need to express my significant disappointment regarding my recent interaction with the retail associate named Florije. I visited the store on the second floor to return several dresses I had purchased online, and from the moment we approached the counter, Florije’s rude demeanor was apparent. She spoke down to me when I mentioned that I was uncertain about which dresses were associated with my three different order numbers. Her facial expressions and eye-rolling were completely unprofessional.
When I requested help identifying the items, she curtly instructed me to “give her the dresses in the order.” This response left my sister and me bewildered, especially since all the dresses were black and floor-length, making it difficult to distinguish them without assistance. In a striking contrast, when another customer entered the scene, Florije suddenly transformed—smiling and proffering help with enthusiasm. It was glaringly obvious that she had no intention of offering the same level of service to my sister and me.
After finishing the returns, she turned away without a single word, leaving me to ask, “Is everything done?” Rather than answering, she dismissed us with a curt hand gesture, which felt exceedingly disrespectful.
Thankfully, a remarkable associate named Graziella came to our aid. When I indicated that I hadn’t received assistance, she graciously offered to let me try on some dresses. As soon as I accepted her offer, Florije abruptly intervened, declaring, “She is with me,” and attempted to snatch the hanger from my hand. I firmly stated my preference to work with Graziella, as Florije’s earlier attitude had clearly made me uncomfortable. It was apparent that her sudden interest in assisting me arose only at the prospect of a potential sale.
Had it not been for Graziella's exemplary support, I likely would not have purchased five dresses that evening, nor would I be planning a return this weekend to try on suits. As Graziella took the dresses to the back, I overheard Florije disparaging her, saying how “messed up” she was and labeling her as unprofessional. I was astounded that Florije would choose to belittle a colleague in front of a customer, especially considering my decision to avoid her due to her unkind treatment.
Feeling a sense of responsibility for Graziella's dismay, I approached the dressing room to apologize for Florije's behavior. In response, Graziella graciously reassured me that it was not my fault, expressing sympathy for my discomfort. Her warmth and friendly demeanor made a world of difference.
When I exited the dressing room, I spotted a woman I presumed to be the manager, Lisa. I approached her to share my concerns about Florije's conduct. Although Lisa appeared busy, she took a moment to acknowledge my feedback and apologized for the troubling earlier interaction. However, Florije audaciously interrupted, attempting to justify her actions, which only increased my discomfort. I made it clear to Lisa that I wished to discuss the matter privately and underscored that Graziella had been nothing short of professional and wonderful throughout my visit.
It is essential to commend Graziella for her outstanding service during this entire experience. Her kindness and professionalism made an otherwise difficult situation bearable, and I believe she deserves recognition for her exemplary commitment to customer care.
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August 2025 by Yzzy Marie
I want to start by saying how much I appreciate Graziella—she truly saved my experience at this Nordstrom location. Her professionalism, warmth, and genuine hospitality almost made me want to give a 5-star review on her service alone.
However, if I’m being honest, my experience as a whole was nearly a 2-star one due to how my sister and I were initially treated. When we first arrived, Florije greeted us coldly. I didn’t think much of it at first since we were just making a quick return, but the way she spoke down to us really struck a nerve. At one point, she even left us mid-conversation to immediately assist another group of guests, with a noticeably friendlier attitude. The contrast was clear—she *can* provide excellent customer service, but for some reason decided we weren’t worth that same courtesy.
When finishing the return, she dismissed us with a wave of her hand, turned her back, and didn’t even look at us. I asked if there was a trash can nearby for the bag, and instead of assisting, she simply pointed behind the counter and expected me to throw it away myself. As someone who also works in retail, I found that especially off-putting—I would never ask a guest to step behind the counter.
Later, when I found a few dresses to try on, Graziella approached my sister to see if we needed help. She kindly offered to set us up in a fitting room, but before she could, Florije abruptly stepped in, berated Graziella in front of us, and made my sister feel very uncomfortable. Throughout our time in the store, Florije continued to act passive-aggressively—slamming items, scoffing near us, and even making condescending comments like, “Those are formal evening dresses. Casual dresses are on the other side,” as if we didn’t know the difference. It was unnecessarily rude, unprofessional and completely unsolicited. She spent the whole time ignoring me and now i was buying a dress she’s take interest.
In contrast, Graziella was wonderful. She was attentive, warm, and made us feel welcome—not just in her tone, but in the way she spoke to other guests as well. Several other employees we interacted with were also kind and professional, which made it clear that this negative experience wasn’t reflective of the whole team.
It’s unfortunate that one person’s behavior can sour what could have been a great shopping trip. I’m grateful for Graziella and the other associates who treated us with respect and care, but I hope management addresses the unprofessional behavior we experienced from Florije. Guests deserve consistent hospitality, and no one should feel dismissed or looked down on in a store like Nordstrom.
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August 2025 by Resilient Soul
I enjoy treating myself to a couple of things from Nordstrom from time to time. I needed a dress for special occasion a couple of times and I found the perfect gown here!
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August 2025 by Eric Wood
It kind of feels like it’s going out of business. Really nice stores in this mall to make up for it though.
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July 2025 by Claudia Fields
Annual sale had to go picked up a few things and after alterations they are on their way to mr
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July 2025 by KAW DST
I love Nordstrom and my shoe associate i love him!
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July 2025 by VISION
GREAT SELECTIONS ON NAME BRAND ITEMS. THE PRICES ARE MODERATE TO EXPENSIVE STOREWIDE. VERY CLEAN AND ORDERLY, POLITE STAFF, AND AMPLE PARKING.
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July 2025 by Lenny Tassler
Don't offer free parking for Nordstrom card holders
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July 2025 by Teddy Powers
The Black Tux specific review
Came in on Saturday afternoon without an appointment (try to book ahead of time especially in wedding season) but was lucky that Chelsey had a window before her next appointment. Chelsey couldn't have been more helpful attentive and knowledgeable about the selection and her recommendations on the fit and sizings were fantastic. I would recommend any wedding party in the area in need of a tuxedo for purchase or wedding party rentals to work with Chelsey and The Black Tux inside Nordstrom.
