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April 2024 by Ryan Gerspach
Just received our new couch and we’re very happy. The product is excellent and arrived several weeks earlier than expected. The sales staff was extremely helpful and understanding when we realized we needed to change our order. Delivery team was also very professional.
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September 2023 by Anto Vincetic
I had book for a In-Home Design Service three times and not call non shown. Manager never returned my call and designer is full of excuses, but the last one is THE BEST: "I was in your front door -one hour after late- for 15 minutes but our policies does not allow us to know the doll or ring the bell". My security cameras do not show anyone. What a disgrace for PB. They just lost my business. :(
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June 2023 by Oxygen Go
We were waiting for the assistance at least 15 minutes and we were the only customers in the store. The Spanish girl was rude, rolled her eyes when she had to answer our questions or show something.Save yourselves and order online to avoid such highly poor quality customer experience, Thank you for nothing!
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March 2023 by Darlad50 Camacho
The inventory hasn't been updated in a bit. I can't see anyone really affording it.
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March 2023 by Chris
Pottery barn sent me the most defective item possible for the low low price of $250.
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September 2022 by jaclyn
After driving almost an hour, AFTER getting off of the phone with clueless Margaret regarding curtains and an end table, we get to the store to pick up the item she put on hold for us prior to our arrival. We are now on the hunt to find a staff member to purchase our items… we run into an “employee” dressed in north face gear mind you who saw us lookingaround but still offered no help.. finally we find Margaret who states she only had the end table as a “display” to look at.. why would i drive an hour to look at a display AFTER i called and she told me she would put one aside??? Complete waste of time, do better Margaret (and everyone else)!
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August 2022 by User A.
VERY SEXIST.... I ordered a coffee table online and didn't want to pay $200 for shipping so I obviously chose to pick it up. I told them my order number and an older lady (presumingly the manager) rudely told me that I needed to call between a specific time because the table was "very heavy" and they needed the warehouse men to load it onto the dolly. I told her I came from a far and the confirmation email didn't specify the need to call beforehand. I assured her that it wasn't a problem and (we, me and my roommate) could take it no problem. She insisted that it was too heavy and couldn't give it to us and that we needed to come back and call. I told her that we are not coming back and we are taking the table with us. She annoyingly went to the back with a staff member and a few minutes later came back with the table on a rolling dolly. She continued to tell us that it was too heavy and we couldn't lift it nor fit it in a car. Just by looking at it, I knew it was only 50lbs... So, I took it off the dolly and simply made direct eye contact with her and said "no, it's not heavy at all" and proceeded to walk out. First off, it's a table in a box; how is that not going to fit in a car? Second, don't assume my ability to lift items simply because you and your staff can't. Don't assume anything just because we are WOMEN because, believe it or not, I put it together by myself in 15 minutes once I got home.
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March 2022 by Vinganani Vestige
After purchasing some sofas from Pottery Barn, I received email solicitations regarding what seems to be a new offering from Pottery Barn: free virtual design services. I was delighted for this kind of service, as my husband and I are currently renovating a few rooms in our home. It being convenient (virtual), from a reputable company, and free was something I looked forward to as a potential repeat customer. I signed up for a session but unfortunately had to reschedule it, which I did for several days from the initial booking date. Someone from the White Plains location reached out to me about this initial booking date, which was thoughtful.With the rescheduled session that I signed up for, I expected to have someone reach out to me with a Zoom or Google Meet link. When no one reached out on the day of the rescheduled appointment, I decided to call the White Plains location just to make sure I followed through on my end properly for the virtual design session. I was met with what appeared to be a frazzled design expert. They were willing to consult with me over the phone but I was bewildered about what happened to my scheduled virtual appointment. When they did not offer an explanation, I inquired about what happened. The expert said they were not a part of the management of the appointments, that they were busy in the store and could not get to all of their virtual appointments, but that they were willing to help me with design options if I sent photos of my space. I found this to be an odd response to a service that Pottery Barn solicited me for, regardless of who is in charge of managing the service. It seems that Pottery Barn needs to rework the logistics of this service if they desire repeat customers.My parents have used Pottery Barn for decades and I came to this company for my first major furniture purchases with a sense of trust and confidence in their professionalism. This experience is making me question if this company maintains the high standard with all of their services. After reading other reviews from several years ago regarding overwhelmed staff, it seems the trend continues.I would appreciate follow up on the state of Pottery Barn's virtual design services. I was not given the opportunity to speak with a manager during my phone interaction with the expert. I understand the case for being overworked and balancing several hats in a job, as I've been in the customer service industry. I however do not understand the case for a clipped, unsupportive demeanor towards customers. To that design expert at the White Plains Pottery Barn, my hope is that you were having a bad day and if so, don't sweat it. My husband and I stand behind exceptional ethic in the work we do and with those representing companies we support. The goal of this review is to bring notice to what seems to be a great idea Pottery Barn has in offering virtual design services and to bring attention to areas of possible improvement for the sake of a better experience for Pottery Barn customers and for Pottery Barn employees executing those services.
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October 2021 by karen romano
Always something new, clean, neat, staged. Sales help could be more attentive and helpful
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October 2021 by latrice mocha cappuccino
Love...this store...such a ray if sunshine looking at there selection of merchandise
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September 2021 by David Schneider
We entered Pottery Barn on a mission to find apartment furniture after we were displaced from our home by Hurricane Ida. With emotions running high, Nalini treated us like family as we attempted to find furniture that fit us and could be delivered in a short time period. Nalini made every effort to help us and we left with smiles on our faces awaiting reciept of the perfect her and his leather lounge chairs.
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August 2021 by Anthony CIOPPA
They carry some classy items. This is not the place for high end designer goods but they are far above the average mid-priced store
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August 2021 by Ava R.
Love pottery barn HATE this store awful awful customer service .... Go to any other store
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May 2021 by Samantha C.
PLEASE THINK before you purchase from Pottery Barn. I have received the WORST customer service I have ever received in my life from this company. Not once, or twice but 3 times I have had HORRIBLE experiences. Most recently I bought an $800 coffee table. It was delivered with a knot in the wood that was filled with putty that is cracking and peeling right on top. I sent pictures and have been waiting 15 days. I have followed up 4 times still with no resolution. I received an email saying someone will come inspect it and attempt to repair it. This is NOT something that can be repaired this is right on top of the piece and looks AWFUL! I will no longer be purchasing from pottery barn. Your customers should come first and your follow up and customer service needs MAJOR improvement. Customer Service should match the quality and price of the product.
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May 2021 by Peter Hoffmann
Good selection friendly helpful staff