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February 2024 by Cait
Booking the reservation was easy, the equipment was clean and user-friendly. Everyone was kind and knowledgeable, especially the gentleman who checked me in on-site. He was very helpful!
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September 2023 by Yarek
Belive the reviews. My trailer's emergency brake was never hooked up and upon return they tried to blame me for not hooking it up correctly. place would be better served if it was self service, employees or not adding any positive experience.
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September 2023 by Gonzo Towing & Roadside
Enrique did an excellent job getting me in and out with my auto transporter rental. He makes it so easy and very customer friendly thanks for the wonderful service I’ll definitely be back !!!
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September 2023 by Asten Morgan Jr
Horrendous experience! There was no acknowledging or welcoming when I entered the building and approached the counter. I initially attributed that to the person at the counter being busy and didn't think anything of it initially. I was eventually asked how can I help you. When I stated I had a reservation and was there to pick up a truck the attendant pointed to a banner with a QR code and told me to scan it and check in. She then continued to get back to whatever it was she was doing. I was never made aware of that process prior to my arrival nor was there a person on site that could have explained what the check in process would be. It would have been nice to have the option of a person checking me in even if it meant I'd have to wait a little longer. I had issues logging in via my phone and expressed that with the attendant and she appeared annoyed. I didn't receive assistance until a young man came in from the lot about 5 minutes later and tried to help. I have an Android phone and thought maybe that was the issue but then I noticed I had a poor signal and attributed the very slow interface to that. The next part of my disappointment was the mobile check in required me to list an alternative person that would be contacted immediately once I entered their information. I have rented cars and trucks and have never had this requirement. I had a valid driver's license and a credit car and was shocked this was needed. When I asked if I could opt out or check in another way I was told no. While I was going through this painful process I overheard a mother/daughter pair who were also not pleased. The daughter said, "I now understand why people hire movers". Hearing that confirmed I was not alone. I finally get through the process and get the keys to the van I had reserved. Again I have to overcome hurdles because I didn't realize that I must also check out via the mobile application so I was thankful I didn't close the browser because at this point there were several others customers and I knew the person at the counter wasn't going to be very helpful. When I looked at the van I noticed several things that were concerning. There were visible large dents and as I approached the rear there was a broken tail light and the driver's side rear clearly had been in some sort of minor accident. When I asked if I could get another vehicle I was told, no! I deemed the vehicle drivable and safe only because I knew I wouldn't be driving at night. Last point, I had the vehicle for 24 hours. Upon returning it the next day the same young lady was working the counter. She had a colleague on speaker phone who apparently had called in sick and she was sharing with him (very proudly I will add) that a customer came in earlier and got so frustrated with her and the process that he threw his driver's license at her. She told her colleague on the phone that she took pleasure in denying him any rental. I don't condone that behavior at all but between the mother/daughter comment I overheard the previous day along with my personal experience I think this location is a major problem. Maybe it is poor training, maybe renting from U-Haul is just an overall bad experience wherever the location. I'd be real concerned here because U-Haul is putting their employees at this location in harm's way because it is an extremely frustrating process. It took me almost an HOUR to retrieve a van that I had a reservation for! THAT IS TOTALLY UNACCEPTABLE! If ever I have the need for a truck I won't be doing it at this location and likely not U-Haul. #bebetter
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September 2023 by KB DiAngelo
This review is NOT about the staff, the facilities or the truck itself. Apparently within the last few months, U-Haul has decided that every reservation at this location must be done via app and a chat feature even when you're physically standing at the desk. The poor kids at reception have to just stand their helplessly while we waited 10 minutes for just for someone on the online chat feature to respond. The whole process took about 40 minutes despite us having a reservation. It was bizarre and deeply unpleasant. I even understood the impulse to lose my cool on the two kids behind the desk even though it's clear they had NOTHING to do with this and would change it in a moment if they could. If they're unfriendly it's because they're very young and obviously get berated all day by clients just as confused and upset as I was. Next time I'll just hit up a Craigslist rando with a van.
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September 2023 by Mike Fisher
The people at the location were extremely helpful. The helping hands I contracted through UHaul did not show up though, costing me a sore back, many hours, and $250 more, as I had to hit the phones 200 miles away for a short notice mover.
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August 2023 by Aaron Aaron
Good place to rent a truck from better then home Depot. Just make sure when you rent take a photo of your mileage. They will definitely try to add
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August 2023 by Jamal Johnson
The employees were great but this new system is terrible. They are attempting to get rid of the employees and have customer self serve. It has caused me to wait an extra 2 hours. I usually use uhaul all the time but if this is the route they’re going they can count me out as a customer.
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July 2023 by Adrian A.
LEO the manager is a piece of sh*t. Was not helpful and blamed me for locking the car key in the car myself. As if I wanted to now deal with the AWFUL service these people DONT even care to give. NEVER GIVING THEM ANY BUSINESS EVER AGAIN.I WOULD STAY AWAY from this place
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July 2023 by jeff miller
This new QR code/App-based/digital nightmare move away from real people makes the customer also the employee - compelled to do all of the work of former employees absent the compensation for the time, effort and use of personal phone storage an employee might have gotten. Stay away from this time consuming nightmare system.
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July 2023 by Kenna Martin
I know it’s hard to be nice to all of your customers when you’ve had a long day, but each employee including the manager was really unclear, dismissive, and honestly mean. We told them we thought we would be late so we called and they told us they were staying open until 7. When we got there at 6:45 they told us we would have to pay for an entire extra day “because it’s in the contract” and that they couldn’t help us check in because it was after 6:30 which I wish they had told us earlier when we’d called. It would’ve been respectful if they were more forthright about the costs and their willingness to help us, because they saw us approaching and immediately shut all the lights off inside the store and locked the door. Really upsetting experience after a tiring day of moving.
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July 2023 by Michael Preiato
Please explain to me the $5 “Safe Trip” fee.
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July 2023 by Dave Hemmerle
The trailer could have smelled a little better but the inside had been swept clean. Service was impeccable.
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June 2023 by aliana anasta
My truck was not properly clean, was not given to me with a full tank of gas & had a faulty emergency brake. When reaching out about the things I discovered, I was told that they could tow the truck at my expense. The customer was terrible and the workers were no help. Definitely would not recommend and will not be returning.
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June 2023 by Tommy M
There were two employees that day. The girl was helpful and polite. The guy was an unhelpful j****
