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January 2024 by Franca L
Tomorrow, Monday 01/22/2024 I will be placing my TENTH call to Westmed Medical Group Billing Department. I am YET AGAIN being billed for services that should have been paid by my health insuranceSo some of the "customer service" names are:IVANA call #5 on 12/20/2023, TINA, call #6 on 12/20/2023 who claimed to be reprocessing my claims correctly and gave me a reference number,VANESSA call #7 on 01/08/2024, MIGUEL call #8 on 01/16/2024 who is DENYING ANY KNOWLEDGE OF THIS CLAIM/SAYS NO RECORD OF CLAIM EXISTS and referred me back to my insurance company,AMANDA C. call #9 on 01/16/2024 who has to contact her "back office business team" and says this will take 7-10 business daysNow I am being billed YET AGAIN from Summit Health for visits I have already paid a co-pay for and who Summit Health themselves verified they accepted my insurance prior to my first visit.MIGUEL then informed me that my claims were submitted to my auto insurance, yet they have also been submitted to my health insurance, after denying any knowledge of the claim.Double billing is FRAUD. Also, in the state of New Jersey the LAW says we can elect our own health insurance as primary and no fault as secondary. FRAUD again for double billing to my no fault insurance. I have 2 spreadsheets I downloaded from MIGUEL and AMANDA C. indicating they did indeed bill everything to my no fault insurance.FRAUD IS ILLEGAL. NOT FOLLOWING NEW JERSEY STATE INSURANCE AND NO FAULT LAW IS ALSO ILLEGAL.I am calling and writing the state Attorney General's Office as well as the Better Business Bureau and my local news station. You won't persist in trying to collect money from me personally that you have already filed claims for with my health insurance and no fault. This is ENOUGH ABUSE!
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November 2023 by Tom Grandville
Historically excellent. Now, not so much. After making an online appointment with a new Primary Care Physician, the appointment, for which I waited 3 months, apparently "fell off" the portal. I called the office (the person with whom I spoke was very polite) and they had no record of it. Next available appointment in 5 months. Decided not to make it. Not going to take a chance that it falls off again. Very sad.
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November 2023 by Daryl Thorpe
Westmed doctor service has been good to me over the years. More recently, the billing department has become a problem. My latest annual physical has become a office visit. Hence, billing my insurance extra and charging me a co-pay.With the recent takeover by Summit Health, I noticed the change in charges. I inquire about the differences between an annual physical and a office visit and I get double talk. Asking about a refill in prescriptions leads to office visit, even though that relates to a precondition. There is no clear understanding of what the differences are. Now I have to ask what is covered in my annual visit even though doctors are not proficient in billing codes. This makes my visit more stressful than it should be.
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November 2023 by Thomas Spiconardi
I’ve been with them 42 yrs as a patient. NEVER has services been this bad ! I think I’ll be finding another place . My original dr retired and the dr I have now “Dr Ali , Nabal has not returned my calls to refill medication I need pharmacy called 2x I called 3 X and wrote on Portal “NOT A PC OR CALL BACK TO ME !” Totally unprofessional most other drs are great
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September 2023 by David Hayes
This place is a factory to pump patients in and out like they are on an assembly line. No real care to be found.
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June 2023 by Magdalena K.
I was a patient at this facility, until I noticed the doctors that I was seeing was more concerned with perceiving medication, transferring to other doctors. Not so much on finding a cure. I was that good old patient that took whatever was prescribed for me until they had me on high doses of medication and having panic attacks while driving to my radiation treatment. For a medication I did not need to be on. Putting my life in danger.
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June 2023 by Megan K.
WestMed has completely changed. They have become patient unfriendly, disrespectful and unhelpful. Calling to make an appointment is a rigorous task where it is difficult to understand the person on the phone. Additionally the person who is attempting to make the appointment does not follow through, you could never speak to a direct nurse, and they you do not receive a call back in a timely manner. Beyond disappointed with Westmed.
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May 2023 by Judy And Joe E.
Westmed patient service has gone downhill after the recent union with Summit Health. The call center is terrible, cannot get appts. online, too many levels to eventually talk to somebody in practice group, navigating website is terrible!!. Cannot schedule annual physical exam in timely manner. Doctors not available, (exception Gastroenterology) or booked up for a long time in future.I will start looking elsewhere for medical needs. Too bad! They used to be so good.
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May 2023 by Hope T.
I like most of my doctors at Westmed, and appreciate that there is one computer system with all of my records. However, there have been some recent changes that indicate the quality of service is going down.Incoming calls used to be answered by people in the southeast region of the U.S. (Georgia, I think). Starting about a month ago, calls are now answered outside the U.S. A supervisor told me so. The reps struggle to understand what I am trying to convey, and I struggle to understand what the reps are trying to say. It's not good. I understand costs have gone up, and Westmed is trying to save money, but this is medical stuff. Having reps answer the phone who can't speak English and struggle to understand what I am trying to communicate is...well, quite frustrating. I am not a satisfied customer.In addition, when I press option #2, to speak with someone in the doctor's office, I again get a rep who barely speaks English. I'm told they don't have the ability to transfer me to someone in the doctor's office. They can only send a message to the doctor's office.Again, all this was different and more streamlined up until recently. The quality is going down. It's a shame. Now I understand why several of my doctors have retired or moved on to different practices. Westmed isn't the quality medical practice it used to be. I suggest you look elsewhere.
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May 2023 by Sarah S.
Things have gone severely downhill at this practice over the last 5 years. It's extremely difficult to get in touch with your providers. I have replaced all of my Westmed providers with doctors elsewhere.
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April 2023 by Brenda Anthony
Trying to book an appointment for lab work online is horrible , WestMed use to give you the best service years back, but now it gotten so bad.....
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April 2023 by Margaret M.
I'm a 65 year old woman with many medical complications. I've recently been seeing Dr. Caleb Charny MD, surgeon, for over one year for abdominal surgery and follow-up appointments. Dr, Charny is an excellent surgeon who is compassionate and really cares about his patient's medical and emotional needs. Sometimes, calling me two times a day to follow up on my medical care. I would highly recommend Dr.Charny for any surgical needs in your future. Plus, Penny his office assistant, is kind and promptly returns calls with appointment details in a timely manner...A grateful patient, Margaret McGlinchey
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March 2023 by David D.
when it comes to improving wellness of patient/ scheduling timely appointments= dogs are treated better then humans on wait times andcannot directly reach your doctor office- must message thru call centerHORRIFIC
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March 2023 by wolvenfire86 wolvenfire86
I've been on hold for 90 minutes TRYING to get any person on the phone.The call center barely speaks English and they never know who to transfer you to.Every experience with this place is a nightmare.
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November 2022 by R S.
So disappointed. I like almost all of the drs my family & I have gone too. However, answering service is absolutely terrible. You can never get your dr's office directly, I have received incorrect information from folks who answer the phone, requests to refill prescriptions often go ignored - even after leaving several messages, & there have been times where the drs office doesn't even call me back. The website portal also gives us problems on a regular basis.In addition, Although I was told this is not uncommon, annoyed that when I went to see orthopedic surgeon re: pain in elbow & shoulder, they said can only examine 1 body party per visit. So have to take another day off, travel to/from office, and wait to be seen again (along with another co-pay). Now with family on Thanksgiving & my shoulder (which they refused to address) is in constant pain. They also said they don't treat back issues without telling me who will?