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August 2021
Waited in line for 10 min and then was told to wait in lobby for next available banker, waited over 15 min while watching them sit at their desk and look at their cell phones. Ended up leaving and going to another bank where they helped out right away.
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February 2021
Waited in line for 10 min and then was told to wait in lobby for next available banker, waited over 15 min while watching them sit at their desk and look at their cell phones. Ended up leaving and going to another bank where they helped out right away.
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December 2020
a great banker makes the bank. A shout out goes to Celeste. Anytime I call her for help she fantastic. I was also first niagara customer she made my transition to KeyBank seamless. Would recommend her to anyone!