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August 2023 by Ashley McDonnell
Absolutely the worst place I ever worked. Such a chaotic place for employees.
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April 2023 by Lynn Tepley
Took my test Thursday was told I’d have results by 1pm next day in my email. It’s now Saturday and still no results. Tried calling the number it was some guy saying he was the answering service. I will never use this company again. It’s never taken more than 24 hrs from anywhere else to get results. This place is a joke.
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October 2022 by Susan Carole Negron
KSL Walden Galleria. Quick & Efficient. Would Recommend. Thank You to the Technician.
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October 2022 by Paul Berrios
This place is a scam. I ordered a rapid antigen test online and got a confirmed appointment. After waiting almost 2 hours in line they tell me to hand them my insurance card which is through the VA and I tell them I don't think they cover it so I was going to pay the 65 bucks for the rapid test. I was supposed to have the results within a few hours. But nothing, so later that evening I reach out to support and they tell me I was given a PCR test instead so that is next day results. I immediately let them know I didn't sign up online for that test but the rapid one instead since I had to be back at work before the next day. I also explain to them I specifically ordered the test because it's half the price of the PCR. The lady said they would just bill the insurance and apologized for the mistake. Somehow I get the results a couple of hours later in the evening even though she said next day. Then a year later I'm being billed for the same test still. The level of incompetency is unreal, they have me call to provide the same info they already had a year ago and I told them again I don't think it's covered through the VA so I can pay for the rapid test but they still are charging for the PCR even though it was their mistake to begin with. So the VA denies it as suspected and KSL still thinks I should be paying the bill from over a year ago. Great times!
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October 2022 by James Dombrowski
I went to get a pcr test guaranteed results in 24 hrs or less. I waited way over 24 hrs to receive my results then I went to bed. Then I received the results the next morning and they were inconclusive, so I have to go get tested again. It’s like here is $150 and here you go here is another $150. Guess I won’t be eating this week. What a scam. Won’t be going back there ever again. Should have gone to urgent care or Walgreens.
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September 2022 by Darleen Eylers
Drive through Covid testing site at Galleria Mall in Buffalo NY is awful. Disorganized. Couldn’t find my appointment record. Brought me another person’s record exposing their personal data! Forgot to make a copy of my license and called me later in the day asking me to come back or email a pix of my license! All around disaster. Go to Quest
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May 2022 by maryrdable
Went to KSL at the Eastern Hills parking lot. Technician came out and immediately there was a communication problem with registration. She then swabbed the back of my mouth (near my molars). She did not hit my throat. I went home and thought huh!? I think I was supposed to get an oral pharyngeal test (throat swab) not a saliva test. Drove back and got a better more professional technician and she said they would retest me. They decided to test me up the nose instead of oral pharyngeal test. We’ll see. Communication was poor.
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May 2022 by ANNEMARIE GIBSON
I went to get a PCR test , guaranteed 24 hours for work and I’m going on 38 hours now with no results. I call and they told me 4 pm, then 8 pm, then by the end of the day. Nothing! I verified my email with them and I checked my spam . A lovely woman called me on her own time from home to tell me by 12 pm and yet still nothing. They are costing me money loss. Awful should have gone to urgent care or Walgreens.
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May 2022 by K T.
Had an appointment at six. I waited till 7 30. I left Emergency room is better. Was in and seen within 40 mins
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May 2022 by J L.
I'm so grateful my daughter's pediatricians partnered with KSL Diagnostics. We've been to several different locations and they've always been kind, courteous, and as gentle and patient with my daughter as they could be. The last time we went, the medical professional administering my daughter's test gave her a lollipop. I thought the was a nice touch and it certainly excited my daughter. I always get her test results within 24 hours or less. I've called a couple of times with questions (not about test results) and they always answer, and are professional and informative. One time, we went to the Youngs Road location and it was so packed that they had to direct people to other locations -- of which there are many -- or ask them to come back in a half an hour. The parking attendant was so nice about the whole thing. He genuinely did not want to turn anyone away. But, there were so many people, the line was going out into the street. (This was during one of the higher case levels, and when all kids displaying any COVID symptoms needed a negative test to return to school.) The parking attendant took the time to explain what was going on, how it also affected the other tenants of the building. It was no problem. We went to a different location. I only wish that they accepted my insurance, too. I'm glad it's easy for my daughter, though. If you're covered, absolutely, go there.
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February 2022 by Ted Bowman
Needed Covid PCR test for return to Canada. Easy process, excellent service and speedy results. Staff is super friendly and efficient!
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January 2022 by Jenna Walden
Horrible. We are going on 4 days of waiting for results on a 3 year old (anyone who has children knows how hard it is to quarantine a toddler), When they told us results would have been done in 24 hours.They always seemed to have an excuse each time we reached out, mainly blaming it on the pharmacy we went to. Customer service reps were fast to respond, but were not helpful nor professional.
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January 2022 by Kristin Lee Yaw
I spent $200.00 on a 30 minute test to travel. I never received results. After almost 30 hours I called 10 times and never received a call back. I Still have not received a call back. I missed my flight and my plans have had to be canceled.You cannot contact them. They utilize an answering service that has no ability to communicate urgency to them.The email address on the website is also undeliverable.Do NOT use this lab.
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January 2022 by Olivia Perry
Went for back to school COVID testing. While there was a wait, as every other place, it was very well organized and didn’t feel like we waited that long. The workers were fast, helpful and very kind to my two small children.
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January 2022 by Fazool EQ
Horrible - avoid at all costs. Needed results for international travel and made an appointment for rapid PCR test. Waited in line 40 minutes and they told us they are doing rapid tests today. Total deception and fraud. Went to WNYRT and, literally, got my test in minutes. Go anywhere but here
