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October 2025 by Katy Don
I had the worst experience literally left in tears my insurance didn't cover my medicine they said just go cvs call and we will send over the medicine script so I went to cvs we called for over 30 minutes at that point I had to apologize for wasting there time. I went back stated they did not pick up and i called for 30 minutes and if writing a script so I can give cvs pharmacy was impossible and made me feel crazy. They were angry and claimed I lied about calling and that they haven't gotten a ring which a out right lie I confirmed the phone number and when called its stated that's its for the pharmacy and to wait as they are busy. But seeing how that has been everyone’s experience this is very common being rude and insulting to sick people who just want their medicine and some compassion.
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October 2025 by B.I.G Bear
This place was closed before closing hours management should be checked caused this is not right.
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October 2025 by Bud McElory
Matthew (Daune Reade 60-02 Roosevelt ave., Woodside NY) he helped my wife Barbara McElroy and Myself Bud Mcelroy with the vaccines (Flu Shot) and our medications all in one shot. Matthew went over an above the call of duty. You need to hire more staff like Matthew.
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October 2025 by Rosa Otero
Okay, let me just say this straight: Duane Reade, you failed. Not once, not twice—over and over.
Hold times? Ridiculous. Like I had to age five years just waiting for someone to pick up.
Due diligence? Nonexistent. Nobody checks, nobody communicates, nobody cares.
Transparency? Gone. You don’t tell me what’s going on with my prescription, you just leave me guessing.
Filling meds on time? Forget it. Critical medications, delayed. Always some excuse.
And the cherry on top? The staff attitude—rude. Instead of helping, they act like I’m the inconvenience.
If you actually care about your health, your time, or just basic human respect, do yourself a favor: skip Duane Reade. They are the definition of unprofessional..Im glad I dropped them n went to Zarchy
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September 2025 by Kathir Pkv
Rude customer service at the pharmacy
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September 2025 by Kevin S
I’ve been on hold for a half hour to try to talk to a pharmacist… with no sign of progress…
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September 2025 by Laica F
Does rudeness come with being a pharmacists? I understand being busy , but could do without the sassiness and rudeness.
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August 2025 by Jen Carrasco
I love to shop here, there is always the items I need and a variety. And you can enter the sweepstakes to win money too!
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July 2025 by Satoshi Deleanu
2 hours wait for the prescription and it turned out it was out of stock. I don’t know why it’s always taking so long. I strongly recommend to send your prescription to the different pharmacy.
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July 2025 by G Luch
complete disregard for patients’ outcomes and/or well being. As a local prescriber , it’s infuriating the average wait time on hold is 1-2 hours . if they cared about human beings they would respond to hospitals requests to
discuss patient care !
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July 2025 by Dulal Mia
This is worst pharmacy. They don't know what is the difference between patients and regular people. Save yourself
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June 2025 by Adi
The worst customer service. The pharmacy should be closed down. No apathy or care for the customers.
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June 2025 by Rr z
St service. Very rude!!!!!!
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June 2025 by Darrell Nixon
Excellent customer service
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May 2025 by Marla Joel
The worst pharmacy ever. I am disabled and they failed to deliver a crucial medication promised on a Saturday of a holiday weekend, causing me to go without. They NEVER pick up the phone in the pharmacy unless you call at 9AM and are still put on hold. Orders are never filled on time. NOT RECCOMENDED.
