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“I have to tell you it's such a pleasure coming into this post office. Beatrice is always so helpful and kind!! I am so thankful for the time she gives and is a true credit to her profession!! It's such a refreshing change from where I moved from. It's nice to go to a post office where they take time to treat you with respect!!”
“Had a wonderful experience with Mary from the front desk. Seldom do I send an email that's not electronic. So I always sincerely appreciate someone helping me remember where I write what on the envelope.
Thanks again”
“Carlos was an absolute delight. You really don’t come across great customer service anymore these days, especially In places like the post Office, where people are just trying to get through their day. What a pleasure it was to walk in here on a Thursday afternoon, and be greeted by such a pleasant smile and helpful demeanor. Carlos is the epitome of a someone that can truly change someone’s day around just by being kind and helpful. Someone that goes above and beyond, just because. Truly one-of-a-kind and I hope to see Carlos again soon. Thank you Carlos for being one of those people that restores my faith in humanity!”
“I literally used to live next door to this USPS and went several times a week. Best USPS I've ever been to.
Customer service is always incredible - I frequently had to check the weight for things I was shipping and the staff here were always super patient with me!!
I also frequently had questions about sending different types of packages and loved that they gave me suggestions on the best shipping rates (for example, using priority boxes or flat rate boxes in some cases for better pricing). Even the substitute staff were awesome when routine staff weren't there -I got a DIY tip on making my own boxes once which was fun.
Lines are rarely long (sometimes it gets busy but usually not when I've gone - the longest line I've had to wait in had 3-4 people in front of me, but often I'd go right up to the counter).
Tons of parking around on the street or in The Rise apartments parking lot.
A+ all around”
“I was a bit hesitant after reading about Kelly. I just went there this afternoon. Kelly was not only friendly and helpful, she was totally patient and knew her job.They say when someone complains and doesn’t back up their complaint with validity, it’s usually the complainer that that is at fault. Perhaps a visit to your therapist before you return to the Post Office and belittle Kelly is in order.”
“This post office is wonderful. Everyone is terrific from start to finish. I drive down from Exit 10/11 just to use the Exit 8 post office. Thank you for taking special care of our mail!”
“Tyron was a huge help trying to track a package I was sending. He went out of his way to figure it out. Tyron is worth his weight in gold. 5 stars for him but 4 stars in general because this location needs more help.”
“My favorite local post office. Usually not too busy, I go here a lot. I like it better than downtown because there is a parking lot and (usually) shorter lines. The staff is friendly and helpful. The location is small but it's very convenient for anyone in the Lansingburgh area.”
“I needed help yesterday because my parcel had been delivered to a supermarket mailbox but the supermarket staff and I did not seem to understand one another.I was confused between us until I reached USPS. The lady at the counter was able to help me a quick solution by contacted a right person. Then I was given a parcel by a gentleman after he drove to the supermarket. It was a pleasure to work with them and I really appreciated their kindness.”
“For many years Linda was the face of the Averill Park post office and for the past several it has been Cindy - Both these people have been friendly and helpful in organizing shipping and mailing. They both always have a cheerful word and a smile in greeting. Great service, nice people..”
“This is my favorite post office in the Capital District. The staff is always helpful and I know that if I ever have to do something of importance, I go here. It seems like the majority of negative reviews for this post office have something to do with passports. Well, you know what, this is not a passport office, it is a post office. They deal with mail primarily and passports is a small service that they offer. No one who is waiting in line to drop off their mail wants to see you filling out your passport application. So stop complaining and be glad that you can get your passport taken care of locally. I’ve never had any issues with them handling mail - they are great. And I’m sure that they are actually great at passports also. They are very professional and friendly as well.”
“I went to this post office located in the Empire State Plaza concourse on 01/02 around 1:30 pm. The employee Justin is really nice, helpful and answered all my questions with patience. I had a number of questions related to priority mail service, and different sizes of priority mail boxes they have at this location, and Justin is really knowledgeable, professional and excellent! I would definitely go back to this post office if I need help with any other questions or if I need to send out any package.”
“Went to day to get some money orders, was presently greeted by Conner; what an awesome kind person. Such an uplifting attitude super funny and super kind. I wish I lived in Albany so I could see him once a month. Till next time Conner I wish you the best!”
“Our mail man Al known him 20 yrs . He is kind generous and it pleasure see him we get a chance, i enjoy seeing him cause it reminds me of home ,when with my grandma in culloden w.va.we liveIn a little town Waterford, N.Y.12188. So a smile goes along ways. Thank. You post man Al im on your complex strawberberry ridge. God you one and all.”
“Went in yesterday to ship my gifts for operation Santa. The woman at the counter ( I didn’t catch her name) was incredibly patient and helpful despite being unfamiliar with the process. This was one of the best post office experiences I’ve had anywhere.”
“I would like to thank Desire for her help with me and my son getting our passport and passport photos today. She was very patient and kind and even was able to accommodate my religious request. She went above and beyond and our family really appreciated her. Thank you Desire to be kind !!!”
“I had a package that was put in the wrong parcel locker and after I contacted them in the morning, someone came and put it in the right place for me to pick up that same day! Very helpful and kind”
“This was one of the most awe-inspiring post offices I have ever been to. The service was absolutely exquisite. I could never ask for a better office to put mail in my box ( my post man is has very muscular legs ) his calves make me drool every time I see him. His legs are comparable to that of a Roman god. Just him alone makes this place better. Signed - his secret admirer ;)”
“I am always rushing to get to the Post Office before it closes, and the employee working at this time has always been helpful and nice. It’s a small place but gets the job done!”
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“Brad is the man - bottom line. For those of you who do not agree, go mail your garbage elsewhere and leave your welfare checks at the desk - you don't deserve them anyhow.”