Citizens is a bank that aims to help customers with their financial needs, offering services like home buying, college payments, retirement savings, and managing debt. They have about 1,100 branches across 15 states and around 3,100 ATMs, making it easy for customers to stay connected through their online platform, mobile app, and customer contact center. The bank emphasizes friendly and courteous service, similar to what one might expect from a small bank. However, some reviews mention issues with the bank's promotional offers, such as cash rewards tied to certain time limits and unclear rules that can lead to frustration if deadlines are missed. Customers have expressed that staff do not always fully explain the details of these programs, and the bank could improve in communicating pros and cons upfront. Long lines and more management than tellers sometimes cause delays, and there is a suggestion that management should have the ability to override deadlines to ensure customers receive their rewards. Additionally, a new branch under construction is not yet open, with reviews referring to a different location. Overall, the bank offers personable service, and some recent feedback indicates improvements, making it a helpful option for banking needs.
