Advance Auto Parts is an auto parts store where customer experiences vary. Some reviews note the store can feel limited and that staff knowledge is sometimes inconsistent. One customer reported a mix-up with a headlight purchase, where a younger employee provided the incorrect item, but an older gentleman corrected the mistake and helped secure the right part, leading to a refund and apology. However, many reviews highlight great customer service. Staff are frequently described as nice, helpful, and willing to go over and beyond. Employees have assisted with battery issues, provided comfort and help for road safety, and lent a helping hand with tasks like UPS shipping. The overall sentiment is that the team is often willing to help customers with their car needs.
Holly was wonderful today in helping me with needing a new battery. She was friendly, very helpful very fast, very knowledgeable and did the installation of the battery correctly. I will continue coming to advanced auto parts as I have for years
August 2025
The young man was very helpful, my check engine light was on and he helped with some codes on the Honda accord 🤝 😀
June 2025
Luke most Auto parts places in Albemarle. Very limited, most people do not know much about auto parts or cars in general
