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“Amber at USPS is wonderful! Short line, very pleasant experience. Staff (Amber) made it happen! She scanned our QR code, packaged my item with care, sealed it, and made sure it was the absolute lowest cost shipping method.”
“8/16/24. Nice and friendly staff. Thank you for the snacks. You really shouldn’t do that & seemed like way too much. Regardless hopefully you shared with your family. It would be so cool if the Post Office closed at Naples and things were transferred here, so you could have an extra day off. Maybe American could work only 4 days. I think it would be very beneficial. Thank you for your kind service. God bless all you do.”
“I had a large batch of items to mail, 40 pieces total and very time-consuming, and the postmaster at this location was incredibly helpful, kind, and patient with the entire process. Excellent service!”
“I was waited on immediately, there was no line Friday afternoon (3:30). The service was proficient, meeting all my needs. They'll get my business on Fridays.”
“12/2/25. Came in and wanted to drop boxes off and noticed my duck tape was not completely on so I was touching it when it was on the scale accidentally. Then she began to put her posted sticker on not quietly nest though. It was the item for the Mrs. Vanas painting. Now, I just fear she will not get it or sticker will be funny. Please make sure it gets to her
8/5/24 Guy & lady are super nice here. I’m not sure why we need so many offices open, but I’d suggest closing this one and giving them early retirement. Thank you so much for your pleasant service. God bless.”
“The service here was incredibly thorough, detailed and kind. This helpful gentleman went extra lengths to assist with how to attain a passport sooner, as it seems next to impossible to get a reasonable timely appointment at this location, online.”
“Most helpful, professional and all-around pleasant post office staff I’ve experienced, as a customer, in a very long time. When you need something shipped you don’t always have to go to a pack-n-ship place. USPS Horseshoe is a gem!”
“I had a terrible accident and have been unable to walk. The wonderful clerk at the post office took time to gather my mail and my packages and bring them to my car. They have the best staff I have ever seen at a post office. I have lived all over the USA. She is the best. I can never thank her enough for what she did.”
“Most of these negative reviews are about lack of agency (not making sure you get a receipt) or the courier having issues. (Package not delivered) That is not this particular business' responsibility. The customer service here was wonderful and Rebecca and Daisy. I don't see any issues and this is my favorite spot by far. Thanks! I will be returning weekly.”
“It happened again---Monday at 10 30am, no line, easy front row parking, and a smiling Friendly clerk. This is the place to be for shipping Christmas gifts.
Friendly, helpful, and charming holiday atmosphere (11/14/24). No line at 10:30am on Friday, front row parking, super convenient. They had every stamp I requested.”
“Updating this review based on recent events:
I recently had a package coming that was delivered to the wrong address. Long story short it turned into an entire ordeal of it being delivered back to a post office and lost.
The postmaster was incredibly helpful in getting it tracked down and updating me by phone every step of the way. Very kind woman who was genuinely sorry my package was lost. Package is now back on it's way to me.
As for the reviews mentioning delayed packages : The Fletcher Post Office doesn't deliver packages same day that arrive to them after 9 AM. If that happens your delivery will be moved up to the next day.”
“This Post Office employs some hard working people. We love our delivery person Denise, she is simply the best. When we do go to the physical office Debbie is always patient with us and lets my nephew tell her corny jokes. Sure things can happen with the mail and mistakes can be made, but most of the folks here are always helpful and kind.”
“This is my go-to USPS! I often come in for the self-service kiosk, but with the occasional times that I needed to ship a package over the last 4 years, I've had nothing but support from the postal workers behind the counter. They do a really great job, and all of my packages go out extremely quickly here!”
“Super nice clerk told me where to go to get flat rate boxes. Very friendly even at closing time.This is only a sorting facility, so for other needs please go to the mall on Four seasons Blvd.”
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“My local post office. Nice people for the most part. Have to remember they are working for a system that is being run by this administration - they have no control over the rules & regulations.”