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“This is an excellent medical practice where professional staff truly listen to you, answer your questions and give good advice. Samantha and Parker are a great team and I am a healthy senior citizen in part due to their professionalism and care.”
“I followed Dr. Roberts to this practice because of the outstanding medical care she has provided me. I looked for a long time to find a doctor who was empathetic, practical, and just - present with me as a patient, and Dr. Roberts exceeds all my expectations. She is never judgemental, always kind. She makes me feel like we are collaborating towards my healthcare by validating my experience and offering her knowledge and insight, and she makes me feel safe in the exam room and hopeful about the ways I can influence my health with medical practitioner guidance. This is night and day from the medical care I have often received prior to this.
While I cannot speak in detail to Dr. McNeill's care, I have seen him before when Dr. Roberts was not available, and the visit was in line with the (honestly, pretty high!) standard of care I have come to expect. He was also attentive, validating, and grounded in his care.
The portal took a little getting used to for me, but now I love it. I can make my own appointments, and it is so awesome how the portal enables me to communicate with the medical team on smaller questions/concerns.
I have some mistrust from previous medical billing experiences, so I always clarify many times when/how/where things are getting billed during visits. That said, I have never had any surprises at this practice.
Thanks for all you do, Dr. Roberts!”
“I see mainly Hayden, but the entire clinical staff has been amazing to work with. I hadn't felt like I was listened to medically in the past. That changed when I started here. Hayden is the best medical provider I've ever worked with. I am so glad I found Biltmore Family!”
“Dr. Young was the kindest best doctor ive ever had and I cannot reccommend her more. Now I live in Oregon and she is the only thing I miss about the NC healthcare system.”
“Family health center has been vital to my health and care here in Asheville. Dr Megan Thomas is always responsive and quick to be there for me when I need it the most.”
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“This is the kind of thorough, compassionate, and meticulous care that everyone deserves. Every appointment is relaxed and unrushed, and my doctor is easy to communicate with through the messaging system in the patient portal. This is the best health care I’ve ever received. Wish I had had become a member years ago.”