First Bank in Downtown Asheville, NC, is known for its exceptional customer service and welcoming atmosphere. Customers feel valued, regardless of their financial status, and often mention the staff's professionalism and friendliness. Matthew is highlighted for providing outstanding support, making clients feel at ease and exceeding their expectations. Many long-term customers appreciate the consistently pleasant experiences at the bank and recommend it highly. The bank also hosts community events, showcasing its commitment to fostering relationships. Overall, First Bank is recognized as a place where good customer service shines, reminding clients of the positive experiences in the banking world.
You're a treated like a king or a queen. With a lot of money or little money. Customer support is beyond fabulous extraordinary. Matthew, you would be so lucky to meet him. I have never seen such professionalism ever until I met him. He is on the same caliber as me, very rare .
April 2024
The customer service is incredible at this bank! The manager answered the phone and put me at ease immediately and told me step by step of what I needed to do. I wish all businesses worked this way. It's a reminder of the the good in this world : )
July 2023
I’ve been a customer with First Bank for many, many years and I’ve always had a pleasant experience. Today, however, Matthew exceeded all of my expectations and provided the most amazing customer service I’ve had in some time. This company should be extremely proud to have him as a representative. Thank you, Matthew!
