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“This is a great credit union, I have been banking with them for over a year and they have been wonderful the whole time. I would like to give Todd a shout out for all his help. Keep up the great work at Self Help!”
“We moved to Hometrust before we moved to NC. They were exemplary in all areas. I cannot say enough about how well they communicated while we were purchasing our home. Johnson City Tennessee and Weaverville Branches were both amazing.”
“I require a credit union. I do wish it was closer to me. Closing the downtown AVL branch hurt. If I want to deposit cash I now have to drive 10 miles. That’s a burden. I wish they allowed Zelle.
But the advantages are real. I appreciate the staff and the NO fees and the app allows me to text with the bank.”
“The Pinnacle staff and Jonathan Allred have been fantastic to work with. We recently moved to town and really had not thought about moving our accounts. After dealing with this bank on a mortgage loan and how quickly and easily they were able to get this done, we were very impressed. In the process we got to know the staff in the bank and they have been extremely helpful with everything we have needed!”
“I've been using the Leicester branch of FCB for the last four years. I've been treated well and all of my questions have been answered quickly. Very convenient for my purposes.”
“Nicholas Duke was outstanding at helping me and my wife, through a very critical time of losing my mom and refinancing a truck through an estate that was hers.He was very courteous, very helpful and has helped us through a long tedious process.And we are greatly appreciative and will never forget it.Great place to do business”
“There is not much negative I can say about the North Carolina State employees credit Union. They have been my primary bank for over 40 years. the only negative thing I can say is the staff are not there very long it seems.”
“I don't always walk into a bank... but when I do, I appreciate it when they remember they're dealing with people, not account numbers.
Five stars for the Wells Fargo team in Greer.
Life gets busy. Between work, family, and trying to keep three kids pointed in the same direction, banking should make life easier—not more complicated. Every time I've stopped in here, the staff has been friendly, professional, and willing to answer questions without making me feel rushed.
The branch is clean, well organized, and I've never felt like I was just another customer in line. Good customer service is becoming a rare thing these days, so when people take the time to genuinely help, it deserves to be recognized.
If you're looking for a local branch where people still treat you with respect, this one has earned my recommendation.
Sometimes the best compliment you can give a bank is that they quietly do their job well. This Wells Fargo team does exactly that.”
“the staff here go above & beyond for their customers, even when it’s closing time. so kind, so considerate, they really want you to leave happy. I have never had a bank experience like this, thank yall so much.”
“Audrey is amazing. Always super helpful and ready to help with a big smile. Everyone at this location are very friendly and know how to make your experience “great””
“I was in today and spoke with a man about a home purchase. I can't remember his name. Dan or David maybe. He was great. Unfortunately you cant help where I am moving but he offered a few great suggestions and offered to review any loan documents with me even from another lender to help me understand. What a great person.”
“I have been using First Bank (Formally Asheville Savings) since moving to WNC 20 years ago. From the very beginning I have been impressed with the customer service and personal relationship building at all of the branches I have utilized. I was incredibly impressed with the West Asheville Patton Ave branch immediately after hurricane Helene, when phones were down and vendors couldn't accept credit cards. The bank manager and employees opened the bank anyway and allowed its customers to withdraw cash (which we desperately needed) on the honor system. It just goes to show the difference between doing business in the community vs. a large corporate entity that doesn't understand the circumstances on the ground. Thank you First Bank, The Claibourne family greatly appreciates you.”
“You're a treated like a king or a queen. With a lot of money or little money. Customer support is beyond fabulous extraordinary. Matthew, you would be so lucky to meet him. I have never seen such professionalism ever until I met him. He is on the same caliber as me, very rare .”
“Very happy with the care I received from the Asheville Branch on Hendersonville Road. I had to make a special trip to a TD Bank as there are no branches close to me. This branch had the best reviews of the area TD banks. The staff was very helpful - shout out to Michael Wynne and Emma for taking the time to actually listen to me. Did not get this level of caring from Corporate or a Branch in New Jersey. This level of service is severely lacking in this day and age. So happy that this branch excels in customer service.”
“Big thanks to Dustin Embler for my loan and financial advice in March. The whole Merrimon ave crew is the bomb thank you all! -Chris Henson Mountain View Charters”
“I needed some information about selling my car and Chris Harms, probably from a call center, not in the Asheville UFCU office, was so helpful. She went out of her way to get every situation addressed, any scenario understood. I appreciate her attitude and her help. Especially since I haven't always gotten such excellent help/attitude when calling the call center. Thank you, Chris!!”
“Dylan Carter and Mitzi Reed are the best !!! If you need a Heloc or car loan they will make sure to give you amazing customer service and I am proud to partner with them and send my clients to them. I also personally bank with them as well!”
“Had a wonderful experience getting auto insurance with this branch of NC Farm Bureau.
Spoke over the phone with Rob S. who was very kind and professional, but most importantly he treated me like a person and not just another number.
He did a wonderful job explaining what coverages were included, and answered all of my questions without using complicated jargon.
I got a lower premium than my previous auto insurance company, AND better coverage. (SUCK IT, LIBERTY MUTUAL! Rob is better than your LiMu Emu!)
All in all, 1000/10 in every possible way. Will definitely recommend!”
“First Bank has done soooo much for me personally and with our business. The employees are so nice and friendly and always willing to help. Would not have our business anywhere else!”
“I've been with First Bank for about 15 years. Since they took over Bank of Asheville. The Reynolds Branch is One of the closest to home. However, I prefer the Staff at the Branch located on Tunnel Rd. Across from the Mall. Mary that used to work at Reynolds and the Downtown Branch has Always Been My Favorite.”
“I am not special because our family had significant property losses, but because we are part of a community that weathered unimaginable loss during the hurricane. Weeks roll on without public utilities and nothing seems easy these days, so I want to express appreciation for and commend our local credit union because despite their personal losses and inability to operate normally, they helped to make my life a little easier. I hung up the phone from their Vice President yesterday and said to my spouse, “I feel like their only customer”. So, THANK YOU Oteen VA Federal Credit Union for being here for me and our community.”
“2 July 2025: walking in the door at 1:30 and was waited upon within one minute. The lady was super efficient, accurate and kind. Everything was in order and tidy. I love the comfortable environment.”
Closed
918 Merrimon Ave, Asheville
Banks
“It's a Great Bank in the City of Asheville, North Carolina! Elite Location, Great People are Working in this Bank. No problem with Withdrawals, Always a New Bills if you Ask, no Extra Questions or 2 Types of Identity Proof for Withdrawals. It's a Quiet Location, not a lot of Traffic Even on Fridays. No bad people around. I like this Bank! It's a Premier Bank - I don't know what it's means, but it is a Good Bank to have your Savings or a Checking Account. Safe Bank!”
“The staff here is amazing!! Professional, kind and so helpful!! They went through Hell after Helene and never lost their patience or sense of humor. They continued to provide outstanding customer service. THIS is my bank!! To the staff I say a BIG THANK YOU!”
“I've banked with NCSECU over 30 years. Today, I wanted to discuss getting money to make some improvements to my home. The person I spoke with went over the options of referencing and a home equity line of credit. He patiently answered all of mt questions. I liked the information he gave me.”
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“I have been banking with them for several years and won't go anywhere else. Maggie, Theo, & Danielle are the BEST! Great customer service every time I go there.”