-
August 2020 by Jackie Perez
I love first citizens. I have been with them for 7 years. I got my mom to open a account with them. I love the staff here. Brett was very helpful and friendly join opening the account. Tammy and Daniel were also very helpful and friendly. I gotta give them all a high five for keeping up the good work!
-
September 2018 by Curt Burrell
I love banking with first citizens. They been the old school way. They don't to to sell me stuff Everytime I walk in. Very helpful in my credit improvement struggle. Friendly staff will help with all banking needs
-
January 2018 by Laraine P.
This review is more about the corporate bank rather than this branch in particular. This local bank has always been a friendly and efficient branch. Unfortunately they have no part in fraud decisions. I was not being sent statements due to a series of misunderstandings so was not able to review my monthly statements very often. A few weeks ago I had the opportunity to review a statement and saw a charge for $24.99 for the Credit agency Experian. Going back 6 months I found that I have been having charges since at least June and perhaps longer. I told the local branch that I had not authorized these charges and had no clue what the charges were for. This branch advised me to contact Experian and contest the charges and then call the Fraud section of Citizens. I tried for many many hours and found that I could not contact a live person at Experian and finally gave up and called the fraud dept of FC. I got a letter today from the fraud dept saying that experian said that I agreed to a free trial of some service in Feb 2017 and that legitimized the charges which started in June. I told CF that I had never authorized the charges and had no contact with Experien for any reason and had no idea what the charges were paying for since I have never received an form of communication from experian. The fraud debt was not interesed in anything I said and said they would not refund my money that Experian had stolen. Taking the side of someone other than a honest customer seems very strange to me and this is why I have included them on Yelp. I have a far path to go to stop Experian and am not looking forward to that nightmare but have to say that I would not recommend Citizens First for their total lack of interest in my situation.
-
July 2017 by David Dick
Excellent service, easily accessable, closed on Saturdays.
